Profile (Gamertag change) error

When I try to change my child's gamertag through Xbox Windows App by clicking on "Change the player's name" option, only a dialog that says "Change the player's name" appears.

[View:https://onedrive.live.com/redir?res...!AOnpK4BQO7zi4Eg&v=3&ithint=photo,jpg:410:321]

After I click on it, I get returned to previous menu. Then I've tried to log in through the web interface, but after successful when I click on a profile option under user's name, the page with the following error loads:

Uh oh... that should not have happened.

It appears you have found a glitch in the system. Please try again later

[View:https://onedrive.live.com/redir?res...!AEHz6UsQjs-8aXM&v=3&ithint=photo,jpg:492:376]

The account in question is my child's account, I can perform these actions on my personal account normaly. Any sugestions?

:)

 

Gamer profile issue

Problem solved created a new sdult profile and linked it old gamertag. Then changed settings and now can play online!

 

changing email address associated with xbox

This might help

Transfer Your Gamertag to Another Microsoft Account | Change Xbox Live Account - Xbox.com

 

Hi Dxage, What version of the Xbox App are you using? Have you tried using the Xbox App (Beta) to see if this issue continues? Beta version is running a newer version. You can DL the beta by going to the store on your PC and searching for "Xbox App Beta".
If the issue continues report the issue using the "Report a problem' located under the happy icon on the left NAV bar in the beta app.

Thanks for the feedback,

Best

 

Hi Bestlano, thank you for your suggestion. It got me a step ahead, but the problem is still on. In the "Xbox App Beta" version instead that faulty dialog I've got the one with the message that I've used all free changes (even though that it was the first
Gamertag except the default one) with the link to "Xbox" web site. When I click the link, same error page "Ou Oh... glitch in the system..." loads.

All of this started after I've bought the PE version of Minecraft which by deafult takes the Xbox Gamertag for the user name and since the Gamertag had space in it, I've couldn't load any of the public servers in it (when I use my personal Gamertag without
spaces, server with the same settings loads).

 

Oh, and I've sent the message describing my problem through "Report a problem" option like you've suggested.

 

Hi Dxage, We truly appreciate you taking the time to report this issue. I did see your report and I have presented this to the developers requesting an investigation. If the developers have further questions we will contact you.

Given investigations like this takes time you may also want to contact Xbox Support. They may be able assist you so you get things working with your Gamertag and mention about the error your experienced when you accessed Xbox.com and losing your free change.
Hopefully they can help.

Thanks,

Best