Profile continues to sign me out?

Illpacino · Aug 2, 2017

I have 2 xbox one consoles and the one I mainly use is always signing me out saying the profile has changed and I need to sign in on another profile? I have no clue as to what changed nor does the console say what the change is? I have tried all of your
troubleshoots....hard reset.....delete all profiles from console and re-downloaded them, didn't work.......unplugged the console completely to delete the caches.......did not work. Now I have a gold membership and 2 other daughters on my family with emails
and passwords as well. I have checked my microsoft account and my email is the only alias used for sign in and purchases purposes etc. What do I do now?!

:)

StopTheJoker56 · Aug 2, 2017

sign-in malfunction

Hello, I have my controller set up as to where when I turn on my Xbox one s, it automatically signs into my profile. Not only is it signing me out after the Xbox starts up, but every time I've tried to sign in again it continues to sign me out.

Egdur Drahcir · Aug 2, 2017

Xbox Live Signing In After Recover Gamertag

The network test was fine.

After I sign in my profile and click on connect to Xbox live, it shows the signing in screen and continues to sign in but doesn't and won't go past that screen.

Thanks.

Mister Maka · Aug 3, 2017

Hey there!

Sorry to hear about the sign-in troubles with your Xbox Live account, to check do you have your profile on any other Xbox One consoles? It sounds like it might be getting signed in from a different console which is causing troubles on your end. If you haven't
tried already, give your password a change to see if that clears up the issue.

Keep us looped in with how it goes for ya

Mister Maka

Hey there!

Sorry to hear about the sign-in troubles with your Xbox Live account, to check do you have your profile on any other Xbox One consoles? It sounds like it might be getting signed in from a different console which is causing troubles on your end. If you haven't
tried already, give your password a change to see if that clears up the issue.

Keep us looped in with how it goes for ya

WPAK

Hi there,

it clearing the cache fails and before contacting Xbox Support, deletion of the profile and redownloading it is another good options to try.

1. Delete your profile from the console, be sure to delete only the profile, to do so check this link:

support.xbox.com/.../profile-move-delete

2. Clear the console cache, see this link for the how to:
support.xbox.com/.../clear-system-cache

3. Turn the console off.

4. Turn the console on.

5. Redownload your profile.(See the same link as 2.)

ArmyRanger149

Hi Withered Demise,

I have seen this before, my friends have experienced this too. Try to do the following:

Clear your System Cache

To do this go to your Settings, System, Storage, then Hover over your Hard Drive OR Memory Unit and Click Y and Press the Clear System Cache Option.

If that doesn't work try to contact support. Fill out this little form and it will pick options for you to contact support here:
support.xbox.com/.../contact-us

I hope this was helpful! Please pick as Best answer or Verify Answer if it helps! If not just Private Message me!

Mister Maka

Hey there BeastmodeLM7065.

Let's start out by removing your profile from your Xbox One, perform a power cycle (hold power button down for 8-10 seconds), and then add your profile back. Let us know how it goes

Maxime VENTURELLI-MA

Hello ColleenG71
Let me introduce myself, I am Maxime VENTURELLI - MARIGNY from the group of XBOX ambassadors.
Sorry for your problem...
I do not know if you have ever tried to put new batteries in the controller. If, even with new batteries, the problem is still present, you must try to connect it with a cable to the xbox. If it is a simple XBOX, the USB port is located on the left of
the console. With the cable, if the controller still disconnects, I invite you to look at the solutions on the Microsoft site : https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution .
I hope your problem is quickly resolved.
Sorry for you and your son...
My gamertag is : Doudou2657
Have a good day
Maxime of the service of the XBOX ambassadors

Profile continues to sign me out?