Profile Address Country won't change

Discus and support Profile Address Country won't change in XBoX on Windows to solve the problem; I'm trying to buy a name change for my account on PC, but when I go through the process, it asks me to add a profile address. I already have this done,... Discussion in 'XBoX on Windows' started by Hulagar, Apr 7, 2019.

  1. Hulagar
    Hulagar Guest

    Profile Address Country won't change


    I'm trying to buy a name change for my account on PC, but when I go through the process, it asks me to add a profile address. I already have this done, along with Billing information, and payments methods. All of these are set to Canada. But when I try
    to make the purchase for a Name Change, it's coming up as United States, and I'm unable to change it, therefore being unable to put in my proper address. I've already tried going through the support live chat and they were unable to help me, aside from getting
    me to check my Microsoft account and billing information to make sure they were set to the right country. This account has always been made in, and set to Canada, so not sure why this is coming up now. Any ideas?


    Profile Address Country won't change [​IMG]

    Profile Address Country won't change [​IMG]


    :)
     
    Hulagar, Apr 7, 2019
    #1
  2. Hulagar Win User

    Profile Address Country won't change

    Yeah, I've tried going through the app, click the profile pic, Customize, change gamer tag, and it just redirects me to the website again. Also, I should mention, I've also tried using an entirely different browser, and I'm still getting the same results.
    Also also, I've gone as far as to check my PC settings themselves, and they too are set to Canada for region, so the problem isn't there either.
  3. XBF Crystal P Win User

    Profile Address Country won't change

    Hi there Hulagar,

    Thanks for the replies. I'm sorry to hear about the issue with updating the billing address on the Microsoft account. Here in Forums, we do not have the appropriate tools to help assist with billing issues. I did do some research and found these articles
    for more assistance:


    If the issue persists with billing issues, I would recommend to
    contact Customer Supportfor
    further assistance.

    Hope this helps.
  4. XBF Brad A Win User

    Profile Address Country won't change

    Hi Hulagar,

    This is an odd one as there should be no issues. Have you tried going through the Xbox app instead on the PC?

    Brad
  5. XBF Brad A Win User

    Profile Address Country won't change

    Hi Hulagar,

    Thanks for coming to the forums. Here is a guide for managing your
    payment options and billing information.
    When doing this, make sure that all match, billing information location on profile, and the address to card you are using. If you have the web browser set to US this also may affect it.

    Thanks,

    Brad
  6. Hulagar Win User

    Profile Address Country won't change

    As I stated in the original post, everything I have connected to my account is set to Canada. Billing, Payment options, etc. I have already verified that they all say Canada. I've also checked my web browser to ensure it's set to Location: Canada. I've
    deleted cookies and cache, to ensure when I access the Xbox website it's fresh. Still getting what I see in the pictures above.
Thema:

Profile Address Country won't change

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