Product shipping error

Discus and support Product shipping error in XBoX on Consoles to solve the problem; I bought Xbox One S 1tb 2 controller pack that includes Fifa 19 in promotion until 2018/10/08 and the version I received is not my country's version... Discussion in 'XBoX on Consoles' started by Skylolker, Oct 3, 2018.

  1. Skylolker
    Skylolker Guest

    Product shipping error


    I bought Xbox One S 1tb 2 controller pack that includes Fifa 19 in promotion until 2018/10/08 and the version I received is not my country's version (received English
    physical version, purchased in Spain store).

    How can I receive the correct version?

    :)
     
    Skylolker, Oct 3, 2018
    #1
  2. RobertBuckalew
    RobertBuckalew Guest
    A replacement controller

    We’ve received your Xbox accessory service request. To proceed with service, follow the procedure described in this message:

    Step 1: Pack the non-working product for shipping.

    Step 2: Ship us the product.

    Step 3: We send you a replacement.

    Pack the non-working product for shipping

    1. Obtain a sturdy shipping box. (DO NOT use the original retail box.)

    2. Wrap the non-working product in bubble wrap, newspaper, or other recyclable packing materials. (DO NOT use clothing.)

    3. Put the non-working product in the shipping box. Make sure that the product fits snugly in the box.

    4. Seal the box with packing tape.

    5. Write the Microsoft service center address on the box:

    DO NOT write "Xbox" anywhere on the box.

    6. Write your return address on the box. Write “Service request number” on the box to facilitate processing.

    Ship us the product

    Send the non-working Xbox product to our service center using the shipping method of your choice.

    We recommend that you use a carrier that can provide a tracking number.

    No matter which shipping option you choose, make sure that you get and retain a shipping receipt and a tracking number for your package.

    We send you a replacement

    •Once we receive your non-working Xbox product, we'll ship a replacement to you within 10 business days.

    •We'll send you a confirmation email when the replacement product leaves our service center.
     
    RobertBuckalew, Oct 3, 2018
    #2
  3. Dynamic Sausage
    Dynamic Sausage Guest
    A replacement controller

    [quote user="Bimnog"]

    We’ve received your Xbox accessory service request. To proceed with service, follow the procedure described in this message:

    Step 1: Pack the non-working product for shipping.

    Step 2: Ship us the product.

    Step 3: We send you a replacement.

    Pack the non-working product for shipping

    1. Obtain a sturdy shipping box. (DO NOT use the original retail box.)

    2. Wrap the non-working product in bubble wrap, newspaper, or other recyclable packing materials. (DO NOT use clothing.)

    3. Put the non-working product in the shipping box. Make sure that the product fits snugly in the box.

    4. Seal the box with packing tape.

    5. Write the Microsoft service center address on the box:

    DO NOT write "Xbox" anywhere on the box.

    6. Write your return address on the box. Write “Service request number” on the box to facilitate processing.

    Ship us the product

    Send the non-working Xbox product to our service center using the shipping method of your choice.

    We recommend that you use a carrier that can provide a tracking number.

    No matter which shipping option you choose, make sure that you get and retain a shipping receipt and a tracking number for your package.

    We send you a replacement

    •Once we receive your non-working Xbox product, we'll ship a replacement to you within 10 business days.

    •We'll send you a confirmation email when the replacement product leaves our service center.

    [/quote]

    That's ridiculous. Why should you wait and pay for all those shipping costs because they can't make a controller. Personally I'd ring them and demand that they cover the costs as a minimum.
     
    Dynamic Sausage, Oct 3, 2018
    #3
  4. CrazY1985
    CrazY1985 Guest

    Product shipping error

    Head back to the retailer who sold you the bundle.
     
    CrazY1985, Oct 3, 2018
    #4
  5. Skylolker
    Skylolker Guest
    Microsoft.com is the retailer.

    Finally I will return everything.
     
    Skylolker, Nov 3, 2018
    #5
  6. CrazY1985 Win User

    Product shipping error

    Head back to the retailer who sold you the bundle.
  7. Skylolker Win User

    Product shipping error

    Microsoft.com is the retailer.

    Finally I will return everything.
  8. Hordie Win User

    Product shipped to customer?

    Hi killapandas47,

    I replied to your other post here. Follow those steps and reply to the original thread if you're still having issues.

    Original Post
  9. Braescher Win User

    Xbox Wireless Adapter for Windows - error code 10 and code 48

    Just tested the adapter on a Thinkpad notebook and indeed, the code 10 persisted. This is a brand new product that was shipped soft bricked. I bought it on the 14th of Setember.

    I need to be redirected to product replacement, actual product replacement, not the fake link that always returns me an error message.
  10. Bountyhunterxx5 Win User

    Worst Customer Service Experience Ever - Anyone else had it this bad?

    I've never had an issue with support but I have had an issue with getting products shipped from microsoft. I pre ordered the xbox project scorpio edition and come time for release my account was charged and then the charge was reversed and the console
    didnt ship. I got ahold of support and they said it was an error with payment method and we fixed it and it shipped the day.
Thema:

Product shipping error

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