Product purchased but not showing in game

Discus and support Product purchased but not showing in game in XBoX Games and Apps to solve the problem; I purchased an add on for a game and used it for a while and now it says I don't have that?? It's for dead by daylight, the purchase is in my history... Discussion in 'XBoX Games and Apps' started by Zuriela Rivera, Mar 13, 2023.

  1. Zuriela Rivera
    Zuriela Rivera Guest

    Product purchased but not showing in game


    I purchased an add on for a game and used it for a while and now it says I don't have that?? It's for dead by daylight, the purchase is in my history but for some reason the game says I need to purchase it again.

    :)
     
    Zuriela Rivera, Mar 13, 2023
    #1
  2. Onyx Is Here Win User

    Product purchased but not showing in game

    Hello Zuriela, sorry to hear you're having trouble with your game.

    First, please log in to https://account.microsoft.com/billing/orders and make sure the purchase is listed as completed in your history. Depending on when you bought it you may need to use the filters to select All purchases.

    If it shows as completed please highlight the game on your dashboard and press the start button on your controller. Select Manage, then click on the picture and finally choose Select All then Save make sure the content installs properly.
  3. deadkillerGTR18maze Win User

    did not get content I purchased

    Yes it is showing the purchase and that I own the product
  4. FatFoxShade Win User

    Mutant Year Zero DLC install issue

    I have the same problem. It says it was purchased / product installed in Shop but does not show as downloaded in the game manager. When you load the game - the game advertises that the DLC is available for purchase. Cycling the xbox off and on does not change
    anything.

    I deleted the game and re-installed and that also does not work. There seems to be an endless glitch were the Xbox store says its installed while the product is not showing as installed so it cannot be re-installed or un-installed or used.
  5. M3tal Daz3 Win User

    Stolen Age of empires III CD key

    Contact your retailer and ask them for help with the product your purchased from them by showing proof of that purchase
  6. TheWraith86_2nd Win User

    Microsoft Community account: Your profile has been blocked

    The original question was about getting access to Forza Horizon 4 Ultimate with Game Pass Ultimate that I purchased from Amazon UK, I provided a screenshot that clearly showed the Product on Amazon UK, and then provided a link to the product on Amazon
    UK.
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Product purchased but not showing in game

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