product niet in bestel geschiedenis[Translation-product not in order history]

Spooker69420 · Apr 29, 2020

Ik heb zojuist een product via ideal gekocht. Ik krijg dat product alleen niet in mijn bestel geschiedenis. Hoe moet ik dit oplossen?

[Translation-I just bought a product through ideal. I just don't get that product in my order history. How am I supposed to fix this?]

:)

Spooker69420

I bought the Warface Handgun Pack for €1,64, but I can not download it anywhere

XBF Brad A

Hi Spooker,

Thanks for reaching out to the forums. We understand you purchased something through a website. If the purchase is not made through Microsoft/Xbox directly. It will not show in the order history of the Microsoft account. You will need to check the order
history of the website or app that you are using. If you can provide any additional information we will be happy to assist you further. For example what was it that you purchased?

Thanks,

Brad

XBF Leslie D

Hi there,

Thanks for reaching out to us today. I'm sorry to hear about the current issue with the purchase. I would like to ask where did you make the purchase through the website or your Xbox? Also, do you have any other accounts you've used before? If so I would
recommend to View your Xbox purchase history online section so you can compare their purchase history to your
bank or credit card statement. It may be a possibility the purchase was done on a different account so double check that info.

By any chance have you tried to get ahold of our Live Support? It may be faster process if you request a callback or chat with an agent online.
The best way to request a call back from a member of our support team is from the Contact Us section on the bottom of any of our support pages.

Sign in at xbox.com.
Select Contact Us.
Choose your category. (In this case, Xbox One.)
Select "No Thanks" when presented the virtual agent.
Pick a topic. ( In this case, I'd go with Games & Apps - Backcompat catalog)
Select to Request a call from Support.

Those steps will get you to a real person who can assist you further. Hope this helps and please let us know if they have!

mrmatthew

Hey there! Can you log into account.microsoft.com and check your billing history there? If it's showing up there as purchased, try logging out and back into your account on the console and see if you can download it then. Thanks!

Revocke

Hi KPW010,

If your purchase isn't showing in your billing history, please contact Xbox Support, they can help you!

https://support.xbox.com/nl-NL/contact-us

product niet in bestel geschiedenis[Translation-product not in order history]