problems without explanations from microsoft

hello everyone this is more of a complain than any other thing and is because i am very tired of this .

during a whole year i had a dispute with Microsoft support because first i was disrespected in forza fóruns by a moderator and after because the xbox support gave tons of false information that lead me in to losing something , i complained about it and had
a manager threatning me saying if i complained about the situation she was going to be sure my account and xbox would be suspended.

i reported that too with images of the chat and a lot of other things happened , i decided to ask a compensation from Microsoft and this situation went from september to september this year that is when tired of thsi not getting solved i went for teh 200
time to the support and asked answers for my cases i was told they would offer me 3 live gold months and i had to accept it here was no other way and i said no i will not be forced to accept anything plus a year of this dont get paid with 3 montsh live gold
after some tries of being almost forced to accept it i said they could ask me 100 times to accept it that my answer would still be a no.

the day after all my famaly accounts were suspended , no acess to the enforcement page on any of teh accounts , no information at all about what caused it and after my brother sent them the form it took them 40 days to answer him when clearly is said someone
will contact in 24 hours.

that message had zero information , no reason for why the account was suspended , no time frame , nothing at all but he went to the support to get info and again they asked him to fill the form but nothing , the last 2 months he sent 4 forms and no answers
at all .

my account and my father account never got any answers , all of the accounts have games my brother account have like 6 games and Money but no one seems to give explanations.

this whole situation is kind of strange from all the accounts being suspended right the day after i refused their offer to the fact that looks like they dont have to give explanations to anyone even if they are taking almost 500 dollars from us .

i think there are rules to the costumers but to the support either and in the end the support or Microsoft itself arent keep their part of the agreement and there are a lot of facts that prove it so i think is jsut very very sad that a company so big like
Microsoft haves this kind of attitude towards their costumers just because they arent big enough to assume the wrong things they do

:)