Problems with updates and connection to internet

MandieHughes · Feb 17, 2022

Good evening everyone,

I hope you can help me as XBox support are unavailable to chat virtually or by phone.

My son's XBox One won't update and it's not recognising internet connection. How can I sort this out please?

A very frustrated and confused mother!!!!!

:)

Ricardo Lechuga

Hi MandieHughes! My name is Ricardo an independent advisor ready to help you with this situation!

Please perform a power cycle reset, follow these steps:

Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

Restart your Xbox console. Press and hold the Xbox button in the center of your Xbox controller to open the Power Center. Select Restart console and then select Restart. (If the console appears to be frozen, press and hold the Xbox button  on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.)

After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

If you are using a router, plug in the router and wait for all the lights to return to their normal state.

If this doesn't work, please try using a mobile hotspot to connect your console trough it

MandieHughes

Hi Ricardo,

Thank you so much for that, it worked a treat. It is now working and I have 2 happy boys who can now play on it tomorrow as we're now doing all the updates on the games.

Once again thank you so much.

Mandie

FamilialPlum44

We haven't done an update, that's the problem! As the Xbox is not connected to the Internet how can it start doing an update?

Tknocka

done through wireless as my modem is in a different room . xbox will connect to my network , network will connect to internet, problem comes when internet tries to connect to xbox live, this is when the updat notice appears .

Guayomi FC

No, i can't.

This is one of the problems but no the main problem.

The principal problem is that i can't play xbox when i connect it to internet (do not let me enter the game, demo or whatever). I can to play without internet and i can connect to internet without play, but i cant do both.

I want try to solve it installing the xbox live update again (it could be the source of the problem due a bad instalation of the update), however i can't.

I try by usb, dvd, and by the internet test, but doesn't install automatically or show the option to reinstall the update.

cheers

Problems with updates and connection to internet