Problems with subscription

VELIKIYM4K51M · Jun 9, 2018

What to do if the Xbox One gave and we forgot to remove the subscription. A month later, we removed 600 rubles for a gold subscription to Xbox Live, and Xbox Game Pass, as expected. How to remove linked cards with the expired subscription?

:)

DEBUR72 · Jun 9, 2018

problems with subscription payment

Hello, I apologize for my English, the crux of my problem is that when I acquired the gold status, I had a mistake, but the account was written off ... when I tried to register the status again, there was a similar situation, ..
payment was produced from a virtual kiwi card .. Until this situation, such incidents did not occur

Naely catWHITE · Jun 9, 2018

Problems with gold subscription

1.sorry for the inconvenience but today I had a problem with my xbox account and it happens that I do not have the necessary permissions to enter the online games

Smwutches · Jun 9, 2018

You should be able to cancel the subscription and remove your card at
http://commerce.microsoft.com If not, you will need to contact support and speak to billing. Contact Us | Xbox Support

Geth

What is it saying when you try to enter it?

XBoxpsycho8192

This same issue happened to me. What you need to fo is allow the ultimate subscription to fully end. Wait until the day after the noted expiration date on your ultimate subscription. Once you can no longer access parties or online games because you don’t
have xbox love gold. Try again to buy a subscription. You can also try buying a prepaid card.

S2k.QuAnZ

Hi M, As you have not yet payed for the Second Subscription, From that I take you only payed the first. Our Services cost money in order to keep the company going However, If you have paid the second you can simply just reply and i will give you further
assistance. What you should take from this is pay the bill if it requires you to in order to use the Services. Hope I helped.

XBF Brad A

Hello Scream,

You will need to request a call from support and speak with an agent.

When you go to Contact Us to get it to request a callback follow these
steps:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

ScreamX D117

Thank you for your reply. I can't cancel it because it started on 05/01/2019 and I just noticed it

Problems with subscription