Problems with rewards

maxfactor89 · Feb 8, 2018

There seems to be an issue with your account:

please reach out to our support forum team. i got this email 2 month in row.never have any problems with rewards.can
you help me please.thanks

:)

SharperIsland65 · Feb 8, 2018

i am still waiting my 30 dollars from live rewards

microsoft rewards says they have nothing to do with this , all the live rewards problems need to be solved by live rewards team

megadawn · Feb 8, 2018

Problems with xbox rewards

If its Xbox live rewards the points get added at the beginning of the following month and you have to have at least 100 points before they credit you

XBLRewards8 · Feb 8, 2018

Hello maxfactor89,

Your deposit is being prevented due to a mismatch between your British Rewards Account region and your Russian Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the
time of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
currency, it cannot complete when your Microsoft Account is of a differing currency. However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update
your Microsoft account to match your Xbox Live Rewards location.

Daft Badger

I have answered you.As it's a rewards problem you need to post in the rewards forum via the link i posted.Thats the only place you can get help with rewards problems.

SharperIsland65

microsoft rewards says they have nothing to do with this , all the live rewards problems need to be solved by live rewards team

Smwutches

For Rewards problems you'd actually contact Microsoft Rewards support, not regular Xbox support. There's a contact link at the very bottom of the Rewards site.

Rylee .D

I have solved the problem, I had the membership but the game I was trying to get rewards for recently started getting rewards from EA rewards so I was simply unaware until I got my reward. The problem is solved but thank you for your help, have a good day.

XBLRewards8

Hello steelers x06top,

As stated in the FAQ, we only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount was beneath this amount, it had not been scheduled. If you would like to request a scheduled deposit, you may do so once you
are at 1000 or more pending Credits. There will be a button on your MyRewards page. You were not scheduled for a deposit automatically until you hit 5000 pending Credits. Also, from the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Problems with rewards