Problems with not getting an option to download/install an app after purchasing it with a...

Discus and support Problems with not getting an option to download/install an app after purchasing it with a... in XBoX on Windows to solve the problem; I am using a PC not a console, I have recently ordered a digital app using a code and it does not say if the purchase was successful or not. I am... Discussion in 'XBoX on Windows' started by BannerSoap84793, May 21, 2019.

  1. BannerSoap84793
    BannerSoap84793 Guest

    Problems with not getting an option to download/install an app after purchasing it with a...


    I am using a PC not a console, I have recently ordered a digital app using a code and it does not say if the purchase was successful or not. I am unable to download or install the app and I cannot use the code again. I have made sure that I was using
    the right Microsoft account, and I am. When I go to check to see if the purchased app was installed or to see if it had showed up under my Apps and Games in My Library, it was not there. Please help.

    :)
     
    BannerSoap84793, May 21, 2019
    #1
  2. Strettimus Win User

    If your subscription is current, try quitting and relaunching the game

    I just had the same problem. Open the Xbox app, search for Minecraft, click the 'Get' option after downloading the installer, and it should work.
  3. {Parity} Win User

    Problems with not getting an option to download/install an app after purchasing it with a code. (I am using a PC)

    You will need to reach out to
    Xbox Support     for assistance with purchases.
  4. StuartATrueRed Win User

    Problems with not getting an option to download/install an app after purchasing it with a code. (I am using a PC)

    What was the app that you ordered?
  5. Onyx Is Here Win User

    Problems with not getting an option to download/install an app after purchasing it with a code. (I am using a PC)

    I would recommend logging in to your
    billing history     and check to see if the purchase is listed there. If you bought the app via the Microsoft Store then your purchase would be listed. If the purchase is listed but you still have not received the app then contact support
    via this link.

    If you purchased the app from a 3rd party online retailer then you would need to contact them for more support.
  6. Beastmode1990 Win User

    Xbox Accessories app ins't letting me configure my Elite Series 2 controller

    That's the thing. You cant uninstall or reinstall as the identity provider app doesn't show anything after you hit get etc? No option to download and install
Thema:

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