Problems with my console's network connection

Hey there SnowyHarp307!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

SAME issue!! I bought this system for my boys last Christmas as well and have been paying for xbox live services since...but have not been able to connect to my network, yet everything else can connect in our home.....did you have any luck?

There may be an error on your network. If you have a console connected to Wi-Fi, here's the answer. Wifi is unstable on the network. Connect the console to the network cable and you will probably have problems.

so my xbox live is having the same problem. i can connect to the internet and use my computer but wont connect from network to internet on the xbox console

Hi Hali B, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem. Follow the instructions below for a solution.

If the console cannot detect your wireless network, first check if the console detects any wireless networks:
Press the Xbox  button to open the guide.
Select Profile & system > Settings > General > Network settings.
Select Set up wireless network.

A detected wireless network is displayed in What is yours?
If your console detects other wireless networks but not yours, see:
Troubleshoot a wireless network connection

If the console does not detect any wireless networks, continue with the troubleshooting steps below.

Try restarting the console first:
Press and hold the Xbox button  in the center of the controller to open the power center.
Select Restart console.
Select Restart.

When your console restarts, return to the Network Settings screen and select Set up wireless network to see which wireless networks your console detects:
If your wireless network is displayed in What's yours?, select the network to continue with connection setup.

If your console now detects other wireless networks but not yours, see:
Troubleshoot a wireless network connection
If your console still cannot detect any wireless networks, continue with the troubleshooting steps below.

To determine if the problem may be with the wireless network, check if other wireless devices (computers, phones, televisions, or other game consoles) can detect your wireless network.

If no other device can detect your wireless network, the problem lies with your network hardware. Consultation:
Troubleshoot a wireless network connection
If other devices detect your wireless network, but your Xbox console cannot, there may be a problem with the internal network adapter, and your console may need to be repaired.

Submitting a repair request online is the fastest and most economical way to repair your console:
Device maintenance and repair
Can't connect the console even though you previously could? If you have already verified that there are no alerts or service interruptions that are preventing you from connecting, run the network connection test to try to identify the problem:

Xbox status
Press the Xbox  button to open the guide.
Select Profile & system > Settings > General > Network settings.
Select Test network connection.
If the connection test is successful, the console will connect to the Xbox network. If the connection test is unsuccessful, select the appropriate error message on this page to resolve the connection error:
Fix network connection errors

Information source (credits):
https://support.xbox.com/help/hardware-network/connect-network/xbox-one-network-connection

I hope I can help you solve it.

Best regards,
Marvina.