Problems With My Account

UBER S4DOW · Jul 3, 2017

I don't speak english

But My accout hace problems

Please help me

Compre una tarjeta de regalo en un Oxxo, y al canjearla ingrese el código, todo normal, y me lo canjeo pero al momento de terminar de canjear el código, no me agregó mi membresia a la cuenta, ya cheque desde la página de Xbox y en el mismo Xbox y no me dio
mi suscripción

Mod Translation:

Buy a gift card in an Oxxo, and when I exchange it enter the code, all normal, and I exchange it but at the time of finishing to exchange the code, I did not add my membership to the account, and check from the Xbox page and On the same Xbox and did not
give me my subscription

:)

MeanMachine 47 · Jul 3, 2017

problems with my account

Just to add - If you receive messages from players threatening to "hack" your account simply block communications and file a complaint, they will then be dealt with by the Policy Enforcement Team.

UsefulLlama3 · Jul 3, 2017

problems with my account

I am having problems with my account being hacked how can i prevent this in the future?

Mister Mascot · Jul 4, 2017

Hey there UBER S4DOW,

In this case you'll want to reach out to our chat/phone team who can help in your native language.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

XBLRewards8

Hello EmanueleL89,

We can only deposit Rewards Credits into a Microsoft payment instrument. Since you do not have any Microsoft payment accounts available, we cannot complete a deposit of Rewards Credits as currency. We cannot deposit into other payment instruments like paypal
or credit cards. This is outlined in the FAQ:

How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?

In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account,
you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.

XBLRewards8

Hello Tenexus,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

XBLRewards8

Hello Chief Gold Fin,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

XBLRewards8

Hello Jramm2000,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

CRracer 912

I hope they start getting to these. Seems there are several who received the email. I'd just as soon have my points transferred to Microsoft rewards

Problems With My Account