problems with microsoft revards on xbox one

Hello WretchedCard9: Can you do me a favor and be more specific for when you bought the Xbox Live Gold. These codes should have been sent to your E-mail account can you be sure to check your Inbox/Junk and Spam Folders and post back let us know if they are
there or not. Also can you check your Contact Preferences (live.xbox.com/.../ContactPreferences) to ensure you checking
the correct E-mail address. Once you have did all of these please post back confirming you have checked them so Miss Kleo, Mister Darcy or Mister Gwyther can send you a PM. Thanks!

Greetings, WretchedCard9. Please definitely check all email addresses associated with your account and let us know if you find your codes there. Don't forget to look in any spam/junk folders as well! Standing by.

Posted today on OXM.

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Can someone help me ? And yes I do I don't care if u believe me but

What can I do to fix this ? Otherwise I have

No choice cause they stole my money. I hate theifs. I took a pic of the online receipt to show and still they won't give me it

No error message except the ones I see on the websites telling me that my browser is too old and need to be updated. I dont have these error messages with my older Xbox. In addition to all the steps you told me I also deleted all cookies on MS edge settings.

I have now a weird thing going on after I did the soft factory reset of the console: now when I want to load a game, I always have 1st a message telling me to wait while my game is prepared. Then when trying to load a second time the game, it work.