Problems with Microsoft Jigsaw downloads

I found this by accident.

Close MS Jigsaw

Go to settings

Click on privacy

Click on background apps

TURN ON Microsoft Jigsaw

Open MS Jigsaw and try downloading again.

Now I can downloading.

You're a genius.Works for me.

Thank you

Tried this. Didn't work. Any other suggestions for the same problem? Microsoft Jigsaw was already turned on in my apps. I turned it off, then back on & still didn't help.

I also have the same problem, and I have checked all the suggested fixes :-

- Rebooted PC many times

- All software updated to latest checked every day

- uninstalled and reinstalled Jigsaw several times

- Windows firewall ticked for jigsaw

- 140Gb disk free space

The fact that solitaire games all download with no problems suggests it is Microsoft Jigsaw that is the problem not my system

A solution would be appreciated

I found this by accident.

Close MS Jigsaw

Go to settings

Click on privacy

Click on background apps

TURN ON Microsoft Jigsaw

Open MS Jigsaw and try downloading again.

Now I can downloading.

I found this by accident.

Close MS Jigsaw

Go to settings

Click on privacy

Click on background apps

TURN ON Microsoft Jigsaw

Open MS Jigsaw and try downloading again.

Now I can downloading.

You're a genius.Works for me.

Thank you

Same problem with Jigsaw - Solitaire works, but not Jigsaw on Surface 4 in the past week. Xbox customer help can't solve it as this is a 'games on windows' problem, they say. Microsoft Answer Desk can't help. And Jigsaw works fine on a Dell Win 10 platform,
so it's something about Jigsaw communicating with the xbox registry server on the Surface 4.