problems with live gold

hello,

i've bought my xbox one last christmas (2015) and i've activated the first month of trial in 27 december.

When was one of the first days of january I got some problem from the Live system that seems my subscription has finished, so I used one of my free 14 days that I've got in my xbox when i bought it.

But in my xbox account status it's written:

date of renewal

27/01/2016

So the 14 days free trial are added to this time after 27/01? Or I'm using it now? and if i'm using it now, why? The first free-month of xbox live gold should end at 27/01..

thanks in advice,

:)

 

Problems with Live Gold

Hello.

I updated the Gold membership in august/2015, but I never could use because the site status says I am not gold.

And ask me if I want to by a live gold.

Why?

 

Problems with Live Gold

Hey there Engluc!

I'm sorry to hear about the issue. If you're still experiencing issues, you'll want to reach out to your local
phone/chat support team for further assistance. They are better suited to help with billing/account related issues than we are because we are public facing.

Good luck and keep us posted.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider
Program troubleshooting.

 

Hi Dream4k3r!

If you have activated the 1 month free trial last December 27th, then your renewal date should definitely be January 27th as that will be the end of the trial and when this subscription will renew if you didn't turn off the auto renewal.

With regards to your live trial subscription. Its impossible for you to redeem a trial subscription on top of an active 1 month subscription. If your gold seems to be not appearing properly on your console. I would suggest removing your profile then signing
back in to refresh your account and gold on the console.

 

Hello,

ok perfect. but now the 14 days trial that I've used seems that are already in use, so they will add automatically at the end of free 1 months trial?

 

You can't stack trial memberships. The last one entered will overwrite the first.

 

mm so the 2 free 14 days trial that I've received when I bought 2 games are useless?

 

To clear it up. If you have an existing 30 days subscription(trial or not). You should not be able to redeem a 14 day trial. If you where able to redeem a trial code during this period, then that 14 day trial will be useless as it won't stack with your 1
month subscription. Once your 1 month subscription ends, everything ends. It won't continue your trial subscription that you redeemed within those period.

So basically, if you have a free 2, 7 or 14 days trial. It is best to be used after an existing subscription ends. And make sure not to redeem them all at once. If you have redeemed a 14 days trial first then redeemed another 2 days trial, it won't stack.
It will overwrite the first one you redeemed. So instead of getting 16 days, you will only get 2 days of trial subscription.

I hope that clear things up regarding trial subscriptions.

 

Ok thanks you. Would be nice to know why the system said me that my Subscription was end.. but this is another story

 

Ok kind of having the same issue, when I log in online to my account it says my live subscription does not expire until 2/2017, but when i try to use it on the xbox it tells me i need to renew.

 

Hi Rock 7616!

For your issue, it can be a different story. Have you tried to contact support to check your account? Its possible that you have a suspended subscription so you're being asked to renew then when you try to renew it will show as you already have a subscription.