Problems with getting an agent to help a pressing matter

Discus and support Problems with getting an agent to help a pressing matter in XBoX Accessibility to solve the problem; I genuinely hate to type this, but I need to get my EA account, but I cannot access the email address that is associated with my EA account is rendered... Discussion in 'XBoX Accessibility' started by ThomasArnold702, Nov 12, 2023.

  1. ThomasArnold702
    ThomasArnold702 Guest

    Problems with getting an agent to help a pressing matter


    I genuinely hate to type this, but I need to get my EA account, but I cannot access the email address that is associated with my EA account is rendered inactive, and I cannot do anything to access it.. At all, there is literally no way to get into it. I was told by a EA advisor to contact microsoft. but I just dont know why its so difficult to get a hold of an agent, I couldn't care less if its over the phone or not. the fact of the matter is that no matter what issues I put in the support page, to try to get a hold of and agent, it always sends me to a page stating some **** like "sorry ! there are no agents available for this" like cmon man it cant be this hard.

    :)
     
    ThomasArnold702, Nov 12, 2023
    #1
  2. SwordofWhedon Win User

    Problems with getting an agent to help a pressing matter

    they're just passing the buck, Microsoft is absolutely no ability to access your EA account or any of the details. Account linking happens on their servers with Microsoft merely providing authentication during the link
  3. XBF Erick C Win User

    I never received the 1000vucks code since bought the $10 bundle

    Hey there edfirelord.

    Thank you for reaching out to us here on the Forums. Regarding this matter it would be best to
    Contact Xbox Customer Support for further assistance with this matter. You should be able to get help with this with an agent.

    I hope this helps.
  4. MarcelSteuck Win User

    Xbox Account blocket. Please help.

    Hello Emanuele,

    I’ve tried to get in contact with an Agent but regarding to my problem I can only get in contact with an AI Bot Agent who is absolutely not helpful for me a n this problem. Isn’t there really no other way to get in touch with an agent? I bet this problem could be solved very very quickly if I would get in contact with one.

    Best regards^^
  5. Photonimus Win User

    Halo 4 - the name of the creator of this file is not allowed on xbox live

    Create a new post of your own on the matter, and a support agent will get to you quicker.
  6. Wall-E2019 Win User

    O.o I've just found this on one of my Xbox Live accounts that was suspended back in May 2018. Why hasn't this been lifted yet though??

    It says that support are unable to help in these sorts of situations as it is an Enforcement matter. I've been told support agents and enforcement agents have no contact with each other, Which i think is stupid.
Thema:

Problems with getting an agent to help a pressing matter

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