Problems with games displaying black screen ever since updating console to most recent...

Hi Marc!

I am sorry to hear about the issue. This is clearly not the situation I want you to be in. I know how frustrating that must be. I would feel the same way if I were on your situation.

Just a heads up, since this has happened after the recent update, most probably it's a bug that needs to be reported.

Have you tried to simply restart the console by pressing and hold the Xbox power button > Click on Restart console?

If you're done with that, let's proceed in clearing your local saved games.

Eject the disc from your console.
Press the Xbox button to open the guide.
Select Profile & system > Settings > System > Storage devices.
Select Clear local saved games.
Note; Selecting this option will not delete any games or progress you have saved in the Xbox cloud. It will only clear data you have saved locally.
Select Yes to confirm.
Restart console.

If it does the same thing, our best option is to perform a factory reset. That is to remove potentially corrupted data on its system. There's an option to keep your games and apps.

Press the Xbox button to open the guide.
Select Profile & system > Settings > System > Console info.
Select Reset console.
On the Reset your console? Please choose “Reset and keep my games & apps”

There's been recent posts about the black screen as of right now microsoft is trying to solve the problem. So far the reason of the black screen is because of the latest update.. anyone who had updated their xbox recently may or may not catch this problem

Mine all started being a problem after the most recent update, I don't know if it is related.

When was your last update? Go to settings > system > updates & downloads > last console update status >

Mine was 26/01/2020 and the problem has been ever since then.

He has a point with the black screen. I get it here and there ever since the update.

Ever since the fall 2012 update, if the console is lacking a storage device or the storage device has problems the console will display the update required dialog boxes.



My guess is that one or both of your storage devices are corrupted.