Problems with code/Noire Widowmaker Skin

Hello there, I Preordered Overwatch and I entered the code to redeem the Noire Widowmaker Skin and the license did not apply to my account. When I go to redeem it again, it says the code has already been used. I was in chat and we went through some troubleshooting
idea, and have had no luck. Please help me, as the Noire Widowmaker Skin was on of the reasons I preordered to behin with.

:)

 

Redeem Code used on another account.

Bought Overwatch and my friend put in the code for the Noire Widowmaker Skin but failed to notice it wasn't on my account and I was wondering if I could be provided with another code?

 

I didn't recieve my pre order overwatch origin edition Widowmaker Noire Skin

I bought Overwatch Origins Edition digital code and I have all the origin skin but not the Widowmaker Noire skin that came with pre order. Today I talk with a xbox support about this issue and state that I did purchase on my account.

 

Also, when I go in game to the gallery, it's still locked.

 

Hey there Vanylla Latte!

Sorry to hear about the code trouble. Is it possible another account was signed in when you redeemed the code? So that we can take a quick peek at this can you please private message me the code? To send a PM click the envelope under this post, thanks!

 

I did message you the code, and I have not had a reply back.

 

Thanks for sending that code my way Vanylla Latte!

Are there any other accounts on your Xbox One you can check under to see if the content is connected to it instead of the Gamertag you're posting from?

 

I already looked into the other account and it is not on there either.

 

Hey, Vanylla Latte! Investigating teams have determined that the token was redeemed on another account on your console. We will be unable to provide a replacement token or any further support on this issue because of this. Sorry to see any frustrations around
this!

 

Then can you explain to me why is not showing up on that profile either? Because we only have 2 profiles, mine and my husbands and it doesn't show up for either account.