Problems with chat messages on Xbos Series X

Hello there @albertikinbajo delgado, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. The crashing or freezing of a certain game/apps is generally related to the network which is why I will provide you with the official link to all the troubleshooting steps that can help sort this out for you. Before going through the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to clear your Mac address and perform a quick power cycle:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists after the previous steps have been performed, here is the official link to all the troubleshooting steps that can help sort this out.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the troubleshooting steps mentioned on the previous link weren't helpful, I have another link for you that could help you take care of the situation! Here is another and a more narrow link related specifically to game crash, and game freeze related issues:

The link: Troubleshoot game issues on Xbox | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

i have the same problem on my Xbox One X (2020) with a strange message "sorry, not compatible devices, try on %2 xbox serie X|S"

(what is %2 ???)

I don't know if these server problems are related to the updates they do for the game.

I remember not long after I installed the game on my Xbox series x last year it received an update a day or 2 later and I started getting a server error message on my Xbox series x yet on my Xbox one x the game played fine without an error message.

When i talk audio message i mean AUDIO MESSAGE NOT PARTY CHAT.

Party chat is not message.

And when i power on my console series x and previews xbox consoles(For example xbox one s) when i am at menu the audio messages work fine i can hear them normally but when i run any game(EXCEPT FOTZA HORIZON 5) any audio message send or receive i CAN'T listen it.

Ok I have both versions of GTA downloaded on my series x the Xbox one version works fine on the series x I then downloaded the series s/x version on the series x I then launched the game and it gives the error message