problems with audio

LEGENDKiLLER474 · Sep 10, 2017

all audio are completely missing on my xbox one. everything is fine except that..

:)

Tibbydriver · Sep 10, 2017

Problems with Dashboard audio

I seem to be having some problems with the audi on my Xbox One's dashboard. If I select an app or play a game there seems to be no issue however any video I watch off the dashboard or even the clicking sound you get when selecting something there is no audio. I see that there is a service announcement up for some Live functions on MS's website but do not really see anything about this particular issue. Any advice?

Miss Ermine · Sep 10, 2017

Audio stopped working

Hey there baoser! Let's start with the steps on this page: Xbox 360 Video Problems | Xbox 360 Audio Problems . Any good there?

Mister Mascot · Sep 11, 2017

Hey there LEGENDKiLLER474,

Sorry to hear about the audio issues. Let's have you try the steps on this guide

HERE and see if it helps out.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Cizl

Hey BurnG4501! Are you connecting your console directly through your TV or to a receiver? Are the audio options on the console appearing properly? Give the

troubleshoot sound steps a shot and see if they help get that sound back up and running. Let us know!

Zhukov-462296FC-6AA4

No, except for BF4. They still need to fix the audio issues there, but that's a game problem instead of a system one. Does it happen to you randomly no matter what you're doing?

blueamcat

I would first make sure that the cables are all connected tightly/properly and see if that helps.

Second, check the cables to make sure they are in good condition. No tears or bends etc.

You can also check out these troubleshooting links to see if they help!

support.xbox.com/.../improve-audio-quality

support.xbox.com/.../audio-video

ftvaal

I don’t have it downloaded but I can download it if that makes a difference

DeniqL

Yes, for capture and share you nned to have your streaming provider app downloaded, in this case Twitch

https://support.xbox.com/en-US/help/friends-soc...

Can you check your App library?

problems with audio