Problems with age restrictions

Discus and support Problems with age restrictions in XBoX Accessibility to solve the problem; I never had any problems with Game Pass before. I have no age restrictions and never had problems installing games 16+ or 18+. For some reason,... Discussion in 'XBoX Accessibility' started by Itamar Hen, Oct 11, 2022.

  1. Itamar Hen
    Itamar Hen Guest

    Problems with age restrictions


    I never had any problems with Game Pass before.

    I have no age restrictions and never had problems installing games 16+ or 18+.

    For some reason, today, every time I try to install game (16+ or 18+. It would let me install 3+ and 7+. Couldn't find 12+ games to test if it works.), I get a message that it is above my age restrictions and I need to ask an adult to sign in and download.

    I checked everything and no age restrictions are present.

    Possible solution?


    Problems with age restrictions [​IMG]

    :)
     
    Itamar Hen, Oct 11, 2022
    #1
  2. HassanB Win User

    Age Restriction Problem

    Hello,

    You'd need to follow the directions located here in order to promote your account from a child to an adult. This process can only
    be completed using a Xbox 360 console.

    Please Note:     This option will only be available if the account age on the account is 18+.
  3. Dérek Augusto Win User

    Problems with age restrictions

    Hello!

    My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

    Itamar, normally this problem is just a bug, friend.

    https://account.xbox.com/es-es/Settings?rtc=1&a...

    Go to the top right corner, click on your avatar

    click on xbox profile (let me know if it doesn't appear)

    a green screen will open

    click on privacy

    will open another screen, with your large gamertag and photo in the center of it

    below it has 3 tabs, privacy, online security windows and xbox

    in these 2 tabs, allow everything, and at the end of each one, click on "send"

    If it doesn't work, enter the microsoft website, search for the game and click download.

    Let me know if it worked

    I remain at your disposal if you have any further questions.
  4. Itamar Hen Win User

    Problems with age restrictions

    Thank you for the quick response!

    The first method did not work for me. I am indeed able to download these games through the Microsoft Store.

    Thank you so much for helping me out!
  5. R3DDRAG0N64 Win User

    WHY WHY WHY WHY WHY ??????????????????????????????????

    I have the same problem I tried to cancel the restrictions, but got a messeg that the state required these restriction due to his age.
  6. Onyx Is Here Win User

    Age restrictions removal problems.

    Anytime. Good luck and have a good day
Thema:

Problems with age restrictions

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