Problems when trying to use Rivals Mode

Nope! We generally don't get any steps we need to have customers do until a resolution has been put in place. We'll poke them today to see if there's any new information.

I am sad to see all the progress you had lost in the name of solving this, but hopefully we can get it up and running again for you to get back where you were.

 

Unfortunately nothing will be able to do be done about the purchases I've made though right?

 

Not from my end, but if you
contact us via phone/chat support, you can ask for refunds for any content you would like a refund for. I can't guarantee that they will, but you can share this thread with them to show that we had you delete your entire safe, causing you to lose access
to the purchases you had made. If they are unable to help, let me know and we can look into other options I may have here.

 

The first thing is to get the game working again for me, because ideally I'd like to be able to play it again, otherwise when I contact the phone support I'll be asking for the whole thing (game + credits) to be refunded.

Believe me, I wish I wasn't on here having to do this, I'd rather be playing the game. It just really blows that this has just happened out of the blue and its only related to certain profiles

 

Sounds like a plan! I'll still be around to help out if you need to get those refunds and are unable to through our phone or chat teams.

Also, I can't fix it now since you quoted it, but I just noticed I called your save a "safe". Cool. -_- Mondays. I was even thinking how much I check my posts for those mistakes. Guess I'm actually human still.

We should be poking teams for updates tomorrow. If you hear nothing from me, then there's no news. But I will post back if there's anything new!

 

Any word?

 

Nothing at this time. It is still being investigated, but there is nothing new right now.

We tend to poke at them weekly. I am happy to update you every time we do so you know when it's been done, if you want that.

 

Just give me a heads up every and then I guess. I'm just hoping they can figure out something soon

 

I can totally do that. I hope they do, too. While we haven't got a lot of volume on this, we do understand the impact this is causing. I wish I could speed up the process, but game fixes sometimes just take a bit of time.

 

Thanks for sticking with this matter. Maybe someone needs to light a fire under their bums or something lol jk

 

No worries at all! I am working with the right team to light that fire, I can promise you. It's just that game fixes sometimes take a bit.

While I am posting, still no news, but we've been poking at them a few times a week now due to how long this has been going on. With the long US weekend this past weekend, some people may be off for holiday, but we're still pushing.

 

Cool

Seriously I don't even want to start to play it again until the problem is fixed, because I don't want to lose any more progress than what I have. I just don't want to go through losing all my effort again.

 

Actually, yes! Nothing concrete, but they believe they found the issue and are working on it.

I'm sorry I didn't update you sooner. I have no idea why this wasn't assigned to me anymore on our end. Weird. I've rectified that.

No ETA on that yet, but as soon as I know when the fix is released, I will have you test it out for me. Thanks for being persistent on this!

 

Cool, let me know. I'll delete it and do a fresh install of it for a test as well.

 

It seems to be working again

I just tested it and rival mode and friend's caddies are working again.

Now all I need to look into is a refund for all the $$ I spent on the credits, so I can that look into building my level back up again.

Can you be of any assistance with this, I know I will have to make a final call myself to organise it, but can you give me some reference I can give them so it doesn't look like I'm trying to scam them out of money?