problems connecting to xbox live for the past several days

Ray Porter · Dec 15, 2014

Hi,

For the past few days, since last Friday, we've had trouble connecting to xbox live. We are usually able to connect to our internal network and a connection test results inn the message that our network is good but that there are problems on the MS side.
I see that content and download has had issues since Dec. 12. We first noticed problems last week with significant lag and buffering in Netflix and YouTube. IF we now try and start IE, Netflix or YouTube, we get a syncing data message for a while then a
message that the applications cannot be sync'ed. My son is trying to update Destiny but isn't getting anywhere and any apps that use xbox live appear to be broken. I've rebooted my wireless router (AT&T Uverse) several times and all other devices in the house
are connected and functioning properly.

Any suggestions?

Thanks,

Ray [Mod Removed - For your protection, please don't post your full name]

:)

BarefootSwine7 · Dec 15, 2014

Can't conect to Xbox live

I've been having problems connecting to Xbox live for the past two days. My account is current and had not had an issue till last friday when I tried to connect. I get error code 831188FE. Please help!!!

Mikey630 · Dec 15, 2014

Solitaire

Other than the sound problems in Windows 8.1, it has worked for me the past several days.

Mister Beep · Dec 17, 2014

Hey there Hades Gate61!

Sorry to hear about the connection issues! Can you post back with your network hardware information, such as the brand name and model numbers of your router and modem? That information will help us a lot!

Ray Porter · Dec 18, 2014

Our service provider is AT&T Uverse. The router is an AT&T Uverse router (Arris NVG589). There is also a wireless access point plugged into the router and sitting next to it. Other devices in the house are connected just fine. We first noticed a problem
with excessive buffering in Netflix last week. I rebooted the router (several times) to try and resolve that problem. We are connecting to Xbox Live and my son can see his online friends but he can't re-install Destiny nor do any apps that use the internet
work (Netflix, YouTube, Vudu, Internet Explorer). Checking advanced network settings the IP numbers, DNS, etc., all look right. Running a "Test Connection" either results in a message that everything is good or that our network is good but some MS services
are having issues (purchases and content since last Friday).

Mister Beep · Dec 18, 2014

I have a few more questions:

Are you running a wired or wireless connection?

Do you have more than one Xbox console in your home?

Could you post back with the each detailed network statistics from the Xbox One?

To check detailed network statistics, follow the steps below:

Press the Menu button on your Xbox One controller and select 'Settings'.

In the Settings menu, select 'Network'.

In the Network menu, select 'Detailed Network Statistics'.

Post back with the requested information and the results from the test and we will do our best to help you get this sorted!

Ray Porter · Dec 18, 2014

We are wireless. The router and modem are in another part of the house. Connecting via an Ethernet cable really isn't practical. We have a 360 in the house but it is very seldom on now. Here are the detailed network statistics:

Download speed: 0.00 Mbps

Upload Speed: 1.55 Mbps

Packet Loss: 1%

MTU: 1480

Latency: 153 ms

Wireless Strength: 90%

Ray Porter · Dec 20, 2014

I've added a wifi booster in the problem room. Even with 100% wifi signal, the download speed was terrible (0.01 mbps). I've connected the xbox one to the wifi repeater via an ethernet cable and the problems seem to have cleared (download speed of 13.9
mbps). Has the wifi card in the xbox started to go bad?

Mister Beep · Dec 22, 2014

It doesn't sound like the wireless adapter in your Xbox One console is going bad. It may be that there are too many objects in between your Xbox One console and your router. For every wall your router passes through, it adds a few feet of distance to the
device that's trying to connect. I recommend sticking to your wired connection, as that seems to be much more reliable!

Mannequin 01 · Oct 31, 2018

It doesn't sound like the wireless adapter in your Xbox One console is going bad. It may be that there are too many objects in between your Xbox One console and your router. For every wall your router passes through, it adds a few feet of distance to the
device that's trying to connect. I recommend sticking to your wired connection, as that seems to be much more reliable!
Click to expand...

I've tried all of the above and still can't get a fix.....so frustrating - have made multiple attempts to contact support, no response via chat or phone call requests on multiple attempts - please help!!

Mister Beep

It doesn't sound like the wireless adapter in your Xbox One console is going bad. It may be that there are too many objects in between your Xbox One console and your router. For every wall your router passes through, it adds a few feet of distance to the
device that's trying to connect. I recommend sticking to your wired connection, as that seems to be much more reliable!

Ray Porter

Our service provider is AT&T Uverse. The router is an AT&T Uverse router (Arris NVG589). There is also a wireless access point plugged into the router and sitting next to it. Other devices in the house are connected just fine. We first noticed a problem
with excessive buffering in Netflix last week. I rebooted the router (several times) to try and resolve that problem. We are connecting to Xbox Live and my son can see his online friends but he can't re-install Destiny nor do any apps that use the internet
work (Netflix, YouTube, Vudu, Internet Explorer). Checking advanced network settings the IP numbers, DNS, etc., all look right. Running a "Test Connection" either results in a message that everything is good or that our network is good but some MS services
are having issues (purchases and content since last Friday).

Mister Beep

I have a few more questions:

Are you running a wired or wireless connection?
Do you have more than one Xbox console in your home?
Could you post back with the each detailed network statistics from the Xbox One?

To check detailed network statistics, follow the steps below:

Press the Menu button on your Xbox One controller and select 'Settings'.
In the Settings menu, select 'Network'.
In the Network menu, select 'Detailed Network Statistics'.

Post back with the requested information and the results from the test and we will do our best to help you get this sorted!

Mannequin 01

It doesn't sound like the wireless adapter in your Xbox One console is going bad. It may be that there are too many objects in between your Xbox One console and your router. For every wall your router passes through, it adds a few feet of distance to the
device that's trying to connect. I recommend sticking to your wired connection, as that seems to be much more reliable!

I've tried all of the above and still can't get a fix.....so frustrating - have made multiple attempts to contact support, no response via chat or phone call requests on multiple attempts - please help!!

Ray Porter

We are wireless. The router and modem are in another part of the house. Connecting via an Ethernet cable really isn't practical. We have a 360 in the house but it is very seldom on now. Here are the detailed network statistics:

Download speed: 0.00 Mbps

Upload Speed: 1.55 Mbps

Packet Loss: 1%

MTU: 1480

Latency: 153 ms

Wireless Strength: 90%

problems connecting to xbox live for the past several days