Problems after moving Xbox Profile to another Microsoft Account

DF301 · Oct 3, 2015

So I am experiencing the following problems after I moved my Xbox Profile/Gamertag to my brand new Microsoft Account. I did this on my Xbox 360, and initially everything seemed fine. Until I logged in on my Xbox One.

I still had about 1 month of Xbox Live Gold remaining on my old Account, so this membership transferred to my new account and I am able to play online multiplayer. However, on my Xbox One I cannot download the free Games with Gold for this month, as the
page suggests that I should first "join" Xbox Live Gold.

Furthermore, it seems that I am not able to download/purchase ANYTHING from the Xbox One Store. Even free Apps like Youtube, if I try to purchase something, I get an error page without any error code.

Also, if I go to xbox.com, log in and try to access "Xbox Settings", I am always getting the following error page: "Uh oh...that shouldn't have happened. It appears you've found a glitch in the system. Please try again later."

So what went wrong with my account? I already deleted my account from the Xbox One 2 times and logged in again, didn't help.

:)

kevin · Oct 3, 2015

How to Download, Move or Delete Xbox Live Profiles

You need to download, move or delete your Xbox Live profile in certain circumstances. If you want to play on multiple consoles of your own or of your friends, you will have to download or move your Xbox Live profile from one console to another.

In addition, you might need to download the Xbox Live profile for the following reasons:

• You deleted you Xbox live profile by mistake.
• You need to use your Xbox LIVE gamertag on another console.
• You want to use your existing Zune or Games for Windows account instead of creating a new account.

You can also move your profile to the other consoles using a USB flash drive.

How to download Your Xbox Live Profile

You can easily download your Xbox Live gamertag to a console by following a few easy steps:

Press the larger X button in the center of your controller which will lead you to the Xbox Guide.

Select Download Profile to start download. If your do not find this option, sign out of your profile by pressing X.

Enter the user ID of your Microsoft account (Windows Live ID) which is associated with your Xbox Live gamertag and then enter the password. Select the desired storage drive to save the profile.

Note: A Microsoft account is essential for signing in to any Microsoft services like Xbox Live. You have to provide your parent’s Microsoft account information to download the profile if your account is an Xbox Live child account.

You can save your "Microsoft account" password on the console, so that you don't need to provide it to sign into your profile again. The Remember Password option is off by default. It is better to save the password on your own console not to be asked to enter the password again and again at the time of singing into your profile. If you are using a console that is not yours, you may want to leave the Remember Password option off (unchecked).

Now you should be able to sign in with your gamertag on the console.

**If per chance you did opt to check the Remember Password option on someone else's console, your password can be remotely removed off of that console. Check out How to Password Protect your Profile on Xbox Live.**

How to move your profile to another console

You can easily move your profile to another console using a USB flash drive or Xbox Memory unit following these steps:

First off, plug a USB flash drive or an original Xbox 360 Memory Unit into your console.

Go to the Settings option to select storage and then select All Devices.

Select Gamer Profiles and Press Move.

You need to select the USB Storage Device or Memory Unit

After performing the above successfully, remove the memory unit or USB flash drive and insert it into the console on which you want to move your profile. You are required to enter your Microsoft account password which ensures the security of your account.

After playing on another console, if you want to move it to previous console, remove the USB flash drive or Memory unit and take it back to the original console and repeat the steps above.

**You will be asked for your Microsoft account password when you move your profile to a different console. This is to protect you and your account if the device is ever stolen. If you want to find out more, check out How to Password Protect your Profile on Xbox Live.**

How to delete a gamer profile

You can delete unused profiles following few steps:

Go to Settings to select system.

Select Storage

Go to All Devices and select Gamer Profiles.

Select the gamertag that you want to delete.

Press delete.

Note: You can delete the profiles only or you can delete both the profiles and items (the associated saved games and achievements).

thomo · Oct 3, 2015

changing email address associated with xbox

This might help

Transfer Your Gamertag to Another Microsoft Account | Change Xbox Live Account - Xbox.com

DF301 · Oct 3, 2015

Issue solved itself. Obviously it took some time before everything was transferred, would've been nice to have some kind of a warning that one has to live with some restrictions for a short time when moving the Xbox Profile to another account.

DF301

Issue solved itself. Obviously it took some time before everything was transferred, would've been nice to have some kind of a warning that one has to live with some restrictions for a short time when moving the Xbox Profile to another account.

WPAK

Hi there,

to remove that gamer profile from that Microsoft account, you will need to move that gamer profile to a different Microsoft account, you can do this via the xbox console. You will first need to download that profile onto the console to be able to move it.
But after a profile is downloaded it will take 30 days before it can be moved to a different Microsoft account (this is a security measure)

After that you can move that account to a different Microsoft account to free up the Microsoft account you want to use for your gamer profile and then you can move your gamer profile to your Microsoft account.

cfelix

Tried another move.

I guess I Need a Picture to explain the Situation

1. Setup with three Microsoft accounts

Account M / Profile XM

Account C / Profile XC

Account D (created after your answer) / no Profile

Important to say that account C is my Microsoft (Live) Account also connected to my Windows 8 Account.

What I cannot do: move Profile XC to Account D (error message)

What I can do (and did): move Profile XM to Account D

I read that after a Profile move the Profile is locked for 30 days. So I cannot move XM for the next 30 days.

nevertheless it seems I cannot move XC anywhere.

steeledwand7664

Since it is already a Microsoft account there is no way to add that email to the other account.

There is no way to move an Xbox profile from one Microsoft account to another.

There is no way to move an already existing Microsoft server/account email (outlook, Hotmail, live, MSN.com) to another Microsoft account.

If you are not wanting to use the email that is currently attached to your Xbox profile you are unfortunately going to have to create a new email address.

WPAK

Hi there,

the only way that is closes to closing an xbox live account is by closing the Microsoft Account itself.

Which I assume you don't want to do, so the best alternative is to move that xbox live account to another Microsoft Account (and close that one) This will free up the Microsoft Account and should allow you to use it to upgrade your daughters offline profile
to an xbox live account.

The steps on how to move a xbox live account to another Microsoft Account can be found here:

support.xbox.com/.../switch-gamertag-to-different-microsoft-account Be aware that this may take 30 days before
you can perform the steps

The steps on how to upgrade an offline profile to an online profile can be found here:

support.xbox.com/.../offline-profile-to-gamertag

That should allow you to upgrade her offline profile, but like I mentioned it may take 30 days to complete, since moving an xbox live account to another MS account can only be done after the profile has been on the console for at least 30 days.

Problems after moving Xbox Profile to another Microsoft Account