Problems after an update

MR DARKAO · Mar 26, 2017

After doing an offline update I can no longer connect to any wifi network nor directly to the cable.

:)

afrazrehman · Mar 26, 2017

Problems After Update

Hello,

I recently updated my xbox one console. After the update, one of my games, which was working properly before the update, has stopped working. I insert the disc, the game screen logs in but I'm led to the home screen after a few seconds. I was directed yesterday
by the xbox ambassador to reset my console. I acted accordingly and the game played! However, when I turned on my console today to play the game, the same problem occurred. Please help.

EggsBoxJuan · Mar 26, 2017

Problems After Update

Hello again, I don't suppose you have access to a 360 at all ?

As weird as this may seem some people with that particular drive have formatted the hard drive on a 360, then hooked it up to the Xbox One and voila problem solved.

Mister Mascot · Mar 28, 2017

Hey there MR DARKAO,

It sounds like there could be a hardware issue here, let's have you try
this guide and see if it helps out.

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EggsBoxJuan

There are a few reports of this issue over on the preview forums so you are not alone, some have formatted the drive and it then works fine. Not great if you have a heap of media on the drive.

XBF Steven R

Hey there Requix!

Sorry to hear that you're having problems with that recent update.

I split your post from the previous thread so that we could make sure to tailor support to your situation's need.

If you're having problems getting that stuff to come up, I would suggest trying what we call a soft reset of your console.
It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting step for most issues.

Just make sure that before you go ahead with it, that you do know all of the sign-in information for any/all of your accounts(asthey
will be removed) and have easy access to your internet network.

Also make sure that you select the option denoted
reset and keep my games and apps.

Follow the steps here on
How to reset your console to factory defaults on Xbox One and let us know how that helps with the issue

PS: If you can't even get into settings to do that, you might need to use the troubleshooting menu that you can bring up following the instructions on

"I need help with system updates on my Xbox One"

Thanks

Grolleh

I don't suppose the latest update had done anything to improve the situation?

TFG x VATOBOY

The system update seems to be a brunt of the problem on every console. I recommend heading to this topic for the system update. I hope it helps!

support.xbox.com/.../known-concerns-xbox-update

Grolleh

Update, somewhat annoyed.

Wiped my media HDD, formatted it, reconnected to Xbox One and nothing, still doesn't recognize the drive.

Shortly after I remembered that I have a handy little program on my PC that is able to switch external HDD formats between Xbox One System (non-windows) and Xbox One media (windows) formats so I decided to switch my media drive to the system format and see
what happens. Plug it in and wham, the drive is recognized instantly as a system volume.......

So after almost 12+ hours of messing around (not you're fault EggsBoxJuan you have been very helpful) it would seem that the system update is to blame, not my HDD.

Personally I think this is shocking. EggsBoxJuan pointed out to me that have been reporting this issue on the preview forums for months. The engineers response? Blame the users HDD's.

Well for me this is irrefutable proof that the system update it to blame, this could have been avoided if the feedback on the preview forums had been looked into before the update was pushed out.

Guess I will have to sit and wait for a patch now.

Problems after an update