Problemi metodo di pagamento[Translation-Payment method issues]

antonioferro3 · Apr 21, 2020

Buongiorno.

Da stamattina sto provando ad inserire come metodo di pagamento il Conto Corrente per acquistare abbonamento a XboxLive dopo aver eliminato la Carta di Credito precedente, ma ad ogni tentativo mi viene risposto

"Si è verificato un errore che dipende da Microsoft. Prova ad aspettare un po' di tempo."

Ho chiamato anche gli operatori e pagato di tasca mia la telefonata ma non mi è stato risolto nulla. Sapete come posso risolvere?

[Translation-Good morning.

As of this morning I'm trying to enter as a payment method the Current Account to buy XboxLive subscription after deleting the previous credit card, but every time I try it I'm answered

"An error has occurred that depends on Microsoft. Try to wait a while."

I also called the operators and paid out of my own pocket the phone call but nothing was fixed. You know how I can solve]

:)

XBF Brad A

Hi Antonio,

Thanks for reaching out to the forums. We see you have two posts on this issue. I will be locking this one as it is a duplicate thread. Please keep in mind the

forum guidelines when creating posts.

Thanks,

Brad

XBF Brad A

Hi Antonio,

Thanks for reaching out to the forums. We understand you are unable to change payment method. Which device are you trying to update the information? We recommend trying on a PC if possible. Here is a guide for

changing payment method. Also give a little time in between tries if it fails.

Thanks,

Brad

XBF Steven R

Hey there Nicolas_GX,

Thanks for reaching out to the Forums for advice on how to tackle the problem from this point. I can totally understand how this could be pretty discouraging. When it comes to this kind of thing, it's best for you to go ahead and contact
customer support
as they can take a close look over your account to see what's hindering your purchase ability.

When you get the chance, reach out to them and let us know if that helped.

Thanks for reading!

RandyAU93

It is not possible to purchase Xbox Live Gold using Microsoft account funds. You will need a valid payment method (debit/credit card, Paypal, or some other service in your region) or you will need to add a prepaid Xbox Live Gold membership card.

Translating to Italian using bing.com/translate:

Non è possibile acquistare Xbox Live Gold utilizzando i fondi account Microsoft. Avrai bisogno di un metodo di pagamento valido (carta di credito, PayPal o altro servizio nella tua regione) oppure dovrai aggiungere una tessera di abbonamento Xbox Live Gold
prepagata.

XBF Brad A

Hi Antonio,

Thanks for reaching out to the forums. We see you have two posts on this issue. I will be locking this one as it is a duplicate thread. Please keep in mind the

forum guidelines when creating posts.

Thanks,

Brad

Problemi metodo di pagamento[Translation-Payment method issues]