Problème payement Xbox facture orange

Hello Samba,

Only support agent will be able to help with this. We on the forums don't have the tools to help with this.
When you go to Contact Usto request a callback, follow these steps:

• Step 1 ----Select Xbox One
  
• Step 2 ----Select See other options
  
• Step 3 ----Select topic
  
• Step 4 ----Select "Show contact options"
  
• Step 5 ----Select request a call from support
  

Once they call, explain the issue and they will be able to help you.



I hope this information helps.

Salut Kcd!

I'm sorry to hear about the billing issues. In order to play the game for free through EA Access, you would have had to acquire the game through the EA Access tile, not the game screen itself. If you believe you have been charged in error, you will want
to reach out to your local
phone/chat support and speak to them about the possibility of a refund.

Good luck!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider Program troubleshooting.

Hi fabienbouche,

If you are having billing issues I'd recommend contacting a live agent over phone for Xbox customer support if you are trying to purchase an Xbox game using your account balance but having issues. We do not have the same tools that customer support does
to view any issues with your billing account.

Log into
https://support.xbox.com/

Scroll down, Click Contact Us

• Step 1: Click choose a Category- Xbox One,
  
• Step 2 : Ask Us a Question - See other options which will ask you to Pick a Topic
  
• Step 3: Pick Payment & Billing for best results & then Show Contact Options
  
  Click Request a Call from Support or a number and contact hours will be displayed for you
  

This will help get you in contact with someone from Customer Support.

je ne sais pas pourquoi il a fait un achat avec les serveur canadien car je vie en France et je n'ai pas de VPN est-ce qu'il est possible de changer le lieu d'achat pour pouvoir régler le paiement en euro ?

[Mod Translation-I do not know why he made a purchase with the Canadian server because I live in France and I do not have a VPN is it possible to change the place of purchase to be able to pay the payment in euros?]

merci de tes réponse rapide au fait et désolé de te répondre en français je n'ai pas un bon anglais et le traducteur y arrive mieux que moi.

mes compte xbox et pc sont déj en région France et l'adresse est bonne donc comment je peut résoudre ce problème ? je doit attendre demain que le microsoft store me dise que la date de paiement a été dépasser et qu'ils me retire le jeu ? si oui est-ce que
je pourrais demander tout de même le bonus de précommande (même si il est très minime) ?

[Mod Translation-thank you for your quick response to the fact and sorry to answer you in french I do not have a good english and the translator does it better than me.

my account xbox and pc are already in France and the address is good so how can I solve this problem?
I have to wait until tomorrow that the microsoft store tells me that the payment date has been exceeded and that they withdraw the game?
if yes could I still ask for the pre-order bonus (even if it is very minimal)?]