Problème jeux sur xbone s (Problem games on Xbone s)

Bonjour,

Je viens d acquérir la xbox one s depuis peu (10 jours), j ai reçu 14 jours de xbox live gold et un pass game de 1 mois. Le jour où j ai déballer la console le 2 octobre j ai installer fortnite qui a fonctionner sans problème. Depuis une semaine pas de possibilité
de jouer fortnite forza ou résident évil (jeu télécharger sur Microsoft store). Le jeu ne se lance pas et il revient l'ecran d'accueil. J ai essayé de désinstaller et réinstaller mais pas d améliorations. Merci de me dire de quoi cela viens car j ai
un peu la haine achat du pack fondateur spécial pour fortnite hier et impossibilité de jouer ( et Oui je pensai régler le probleme en l achetant).

Merci pour vos retours.

[Translation]

Hello

I just acquired the Xbox One s recently (10 days), I received 14 days of Xbox Live Gold and a 1 month pass game. The day I unpacked the console on October 2 I installed fortnite which has run without problem. Since a week no possibility play at Fortnite
Forza or resident évil (game download on Microsoft store). The game does not start and it comes back to the home screen. I tried to uninstall and reinstall but no improvements. Thank you for telling me what this comes because I aiun little hate buying the
special founder pack for Fortnite yesterday and inability to play (and yes I thought to fix the problem by buying it).

Thank you for your feedback.

:)

 

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Hey there Christine!

Sorry to hear you are running into these problems,

When you launch your game does it give you any specific error message or code or is it simply backing out back to the dashboard? Please let us know

We would recommend going through some steps on the article "My Xbox One game won't start or freezes during gameplay"

Let us know if this works!

 

Merci pour votre réponse.

Le jeu reviens au tableau de bord pas de message ni code.

____________________________________________

[Translation -

Thank you for your reply.

The game comes back to the dashboard no message or code.]

 

Hello Again Christine!

If you are still running into this problem even after going through that troubleshooting we would recommend Soft Factory resetting the console. This will reset the console to factory settings without removing any of your games or applications.

Just follow the article "How to reset your console to factory defaults on Xbox One"

Read through the Steps to reset console, and make sure that you select "reset and keep my games & apps"

Before resetting console be sure to have your account information so that you are able to re-download your account.


I hope this helps!