Problème d'installation[Translation-Installation problem]

Phil Tatune6001 · Dec 6, 2019

Bonjour/Bonsoir j'ai un problème quand j'ai mit Forza H4 installé il commence bien mais l'installation s'arrête et impossible de la relancer comment faire car j'aimerai bien y jouer ��

Ps c'est le jeu sur CD et pas acheter sur le store

[Translation-Hello /Good evening I have a problem when I put Forza H4 to install it starts well but the installation stops and impossible to restart how to do because I would like to play it

Ps is the game on CD and not buy on the store]

:)

Kev7420

It could have a problem reading the disc, maybe this can help https://support.xbox.com/en-US/xbox-one/console/disc-error and https://support.xbox.com/en-US/games/troubleshooting/game-installation-process-stops

XBF Brad A

Hi Phil,

Thanks for coming to the forums. We understand having issues installing a game from disk. We recommend to try the

troubleshooting for installing disk. Especially solution 2 where it says to install offline.

Solution 2: Take your console offline and install the game

Take your console offline, cancel the download, and then power cycle the console. After you successfully install the game, go online and let the update download.

Let us know how it goes.

Brad

THE DAMSMEISTER

bonjour a toi

je te conseillerais d'installer insider xbox hub et de signaler le problème.

-[Translation - hello to you I would advise you to install insider xbox hub and report the problem.]

XBF Felixx P

Hello eliotm22!

Thanks for reaching out to Xbox forums support.

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your account and check the status of that game code that you're trying to redeem.

As
provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I hope this helps a bit more.

Felix

Xbox forums support

XBF Steven R

Hey there FlammeMoule318,

Thanks for the reply.

Once again, could you shed a little light on the steps you have tried up until this point?

If removing and redownloading the account did not help, I next suggest a soft factory reset of the console. It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting
step for most issues.

Follow the steps here on
How to reset your console to factory defaults on Xbox One and let us know how that helps with the issue

Thanks for reading!

Problème d'installation[Translation-Installation problem]