problème de lecture ( xbox one )[Translation-playing problem (xbox one)]

Hello Christophe,

Thanks for coming to the forums. We understand having issues with a few games. Can you please provide more information as to what happen when you try and play the game. Are the games disk or digital? Any additional information will help us to assist you
better.

Thanks,

Brad

Hi cristophe,

Thanks for getting back to us. We understand you are experiencing issues with playing games on Xbox One specifically Star Wars. In order to assist, we must request information regarding the issue you are experiencing; such as the behavior the game is producing
when you attempt to launch it or any error codes you may receive when attempting to use your Xbox.

Please keep us updated.

je n'est pas reçu de code de verification est je ne comprend pas l'anglais merci de me répondre en français cordialement ; .

[Translation - I do not receive a verification code is I do not understand English thank you to answer me in French cordially; .]

essayez de contacter le support Xbox sur le deuxième problème. Quant votre premier, avez-vous essayé de tout arrêter et de réessayer?

[Translation - try to contact Xbox support on the second problem. As for your first one, did you try to stop everything and try again?]

merci pour votre message, le problème vient bien de xbox insider. Ils sont en train de chercher le problème, je ne sais pas combien de temps cela prendra.

[Edit - Translation] - thanks for your message, the problem is coming from xbox insider. They are looking for the problem, I don't know how long it will take.