Probleme de lancement de jeu [Game Launch problem]

Hey Xbox Gamer,

Sorry to hear about your console freezing, let's try to get you back online asap! Since it's the whole console that is freezing up, we suggest you try performing a

factory reset while keeping your games and apps.

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select System.
5. Select Console info & updates.
6. Select Reset console.

Make sure you have your email and password as you will be asked to sign back in. Let us know how it goes!

[Associate utilise une application de traduction. Veuillez noter qu’une mauvaise grammaire et une syntaxe incorrecte peuvent se produire]

Bonjour ArthurTerrillon-Sauvageot,

Merci de nous avoir contactés au sujet de votre problème!

J’ai quelques questions qui nous aideront enquêter sur le problème:

Où voyez-vous exactement cette erreur ? Est-ce avant le lancement du jeu ou après le lancement du jeu?

Essayez-vous de jouer Java ou l’édition Bedrock et comment lancez-vous le jeu?

Minecraft est-il le seul jeu avec lequel vous rencontrez ce problème?

Translation of the post:

"hello I have a problem launching game black ops 2"

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Hello there @DanPackm, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Merci de votre réponse mais j'ai tous désactivé au lancement de Windows et j'ai toujours le même problème

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[Mod Translation - Thank you for your reply but I all disabled at windows launch and I still have the same problem]

26 octobre

de nouveau en panne.

le problème est récurent:

-tentative de lancement du jeu

-attente du chargement du profil.......... indéfiniment

et apparition du panneau "ravi de vous revoir....c'est parti!"......... réouverture du panneau! "ravi de vous revoir....c'est parti!"......... réouverture du panneau! "ravi de vous revoir....c'est parti!"......... réouverture du panneau! "ravi de vous revoir....c'est parti!"......... réouverture du panneau! "ravi de vous revoir....c'est parti!"......... réouverture du panneau!............