Problème de connexion au compte (Mod Translation: Problem connecting to the account)

Hi
there Anthony,

Thanks for the reply! I'm sorry to hear about the issue with signing into the Xbox. I recommend to first try to
power cycle
of the console.

If the problem persists, try doing a
soft factory reset of the console,
(Reset and keep games and apps) to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

Try this out first and let us know the results.

I removed all accounts from the console. I wanted to put mine back and impossible. I can not even install the Xbox Insider Hub app. I am stuck. This is the black friday and I am unable to buy games
..... In addition I have more than 45 games and a live subscription .......

Hello Anthony!

Thanks for bringing this situation to our attention here on the forums. It sounds like you are having trouble signing into your account. I suggest going into your "settings" under "account". You will see an options that says "remove accounts" I recommend
removing your profile and then redownloading it using the Microsoft Account Email and Password.

How to add or remove a Microsoft account on Xbox One .

You can also report this problem using the Xbox Insider Hub app so we can investigate it further:

1. On your console, install the
   Xbox Insider Hub app (if you don’t already have it).
   
2. Hold down the Xbox button on the controller.
3. On the power menu, select Report a problem.
4. Describe the problem in detail, including when it happened, if you saw any specific error codes or messages, and if you were using any specific games, software, hardware, or accessories when you encountered the problem.
   

Je n'ai pas de compte adulte c'est ça le problème ^^

(Mod Translation)

I do not have an adult account that's the problem ^^

[Le texte ci-dessus est une traduction automatique et peut ne pas être exactement le même que le texte original]



Bonjour ouasyamo,Merci

d’avoir contacté les forums de support Xbox. Il est possible qu’il y ait eu une panne de service au moment où vous tentiez d’ajouter un compte. Pour vérifier l’état des différents services sur Xbox, consultez l’état Xbox. Si vous ne parvenez toujours pas ajouter votre compte et si vous avez déj consulté le processus étape par étape sur la façon d’ajouter ou de supprimer un compte Microsoft sur une console Xbox, essayez les étapes de dépannage suggérées ci-dessous :



Utiliser votre téléphone pour fournir votre connexion WiFi Xbox

*Je voudrais exclure les problèmes de connectivité avant de poursuivre le dépannage. Essayez d’utiliser votre téléphone pour fournir votre connexion WiFi Xbox.

1. Comment configurer un point d’accès personnel sur votre iPhone ou iPad - ce lien vous guidera tout au long de ce processus.
   
2. Partagez une connexion mobile par hotspot ou tethering sur Android - ce lien vous guidera tout au long de ce processus.
   

Merci,

-Tali

[The text above is an automatic translation and may not be exactly the same as the original text]



Hello ouasyamo,

Thank you for contacting the Xbox Support forums. It is possible that there was a service outage at the time you were attempting to add an account. To check the status of various services on Xbox, please view Xbox Status. If you are still unable to add your account and if you have already viewed the step by step process on how to add or remove a Microsoft account on an Xbox console, please try the suggested troubleshooting steps below:



Use your phone to give your Xbox WiFi connection

*I would like to rule out connectivity issues before troubleshooting further. Please attempt to use your phone to give your Xbox WiFi connection.

• How to set up a Personal Hotspot on your iPhone or iPad - this link will walk you through this process.
  
• Share a mobile connection by hotspot or tethering on Android - this link will walk you through this process.
  

Thank you,

-Tali