Problème de compte [Translation-Account problem]

Je n'ai pas de compte adulte c'est ça le problème ^^

(Mod Translation)

I do not have an adult account that's the problem ^^

Re,

Hier un conseiller xbox ma dit de retirer mon compte pour régler le problème mais aujourd'hui il m'est impossible de rajouter mon compte.

Que faire ?

[Translate - Re,

Yesterday a xbox advisor told me to withdraw my account to fix the problem but today it is impossible for me to add my account.

What to do ?]

Hi, je ne peux pas me connecté mon compte ( mots de passe oublié)

[Translation-Hi, I can not login to my account (passwords forgotten)]

Hi, I recommend you write directly to the chat technical support. They'll be asking you for some information. You must have access to your email. They will send you a code for it, you write this code into the chat, so it will verify that it is you.
Then they'll send you an email link. And they will certainly be able to disable two-step authentication.

Hi Coco44TKT,

Just to confirm, do you have Two-Step verification enabled? If you do and you have forgotten your password, then you can reset the password using the 2 alternate security contact methods you added when Two-Step verification was turned on.

Depending on what security info you have added to your account, this requirement might mean entering a security code from your authenticator app and entering a security code that was emailed to your backup email account.

To reset your password, follow the steps in How to reset your Microsoft account password. Instead of receiving one security code to verify
your identity, though, you'll receive two.

If you're looking for info about changing, removing, or updating the alternate email address or phone number where you get security codes, follow the steps in either Security
info & verification codes or Replace your Microsoft account security info.

I hope this helps!