Problème connexion wifi Xbox One s [Translate] Xbox one s WiFi connection problem

Hello
Didine9966!

Thanks for reaching out to Xbox forums support.

I'm sorry to hear about your consoles not being able to connect to WiFi.

I know you mentioned that you reset the console, but I'm not sure if you meant a full soft factory reset.

By performing this action, you'll be able to establish a fresh new connection to your network.

If you haven't already done so, go ahead and try performing a Soft console Factory
reset on your console by doing the following:

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select System.
5. Select Console info & updates.
6. Select Reset console. [KEEP MY GAMES AND APPS]

Make sure you have both your email and password on hand as you will be asked to sign back in. There is an option to delete everything and to save your games and apps; choose the latter.

Hope this helps! Let us know!

Felix

Xbox forums support

Je ne sais pas si c'est un problème de connexion

J'ai essayé en WiFi et avec un autre câble et c'est toujours pareil.

-[Translation - I do not know if it's a connection problem I tried WiFi and another cable and it's always the same.]

Oui j'ai essayé de me connecté d'autres réseau WiFi, et il me détecte un problème matériel, que ce soit un partage de connexion grâce mon téléphone, ou autre..

----------

[Mod Translation - Yes I tried to connect to other WiFi network, and it detects a hardware problem, whether it is a connection sharing through my phone, or other ..]

Hi,

I have had similar problem with an slow connection (less than 10Mb/s) . What I did was test it with cable direct connexion from Xbox One to the router. I disconnected other devices from the router and disabled WiFi. It worked flawlessly for a movie and some
navigation, so I isolated the problem.

Then, I tried WiFi again, only with Xbox One connected. I used static IP for the console, activated DMZ on router for that machine and changed WiFi channel to free one (I used WiFi Analyzer App on my Smartphone to check it before). Also, I put router in
a higher place (at 5 foot) and more in visual line with Xbox One.

After doing all that, powering router after some minutes disconnected and configuring Xbox One WiFi again, it is working flawlessly, with not very good quality image because of compression, but I can use movies apps with no problem at all.

Maybe this can help and you also have a problem with your router connection.

hola, pudiste resolverlo? Hoy me llegó una consola que compré xbox one s y tengo el mismo problema, desde que la prendí por primera vez no se pudo conectar al wifi 5ghz y solamente pude al 2.4ghz

[Translation - hello, could you solve it? Today a console came to me that I bought xbox one s and I have the same problem, since I turned it on for the first time it could not connect to the 5ghz wifi and I could only connect to the 2.4ghz]