probleme compte microsoft [Microsoft account problem]

Discus and support probleme compte microsoft [Microsoft account problem] in XBoX Games and Apps to solve the problem; bonjour j'ai eu minecraft win10 édition gratos graçe a la version java mais le problème c'est que j'ai changer et je n'arrive plus a re télécharger... Discussion in 'XBoX Games and Apps' started by AnThOoO5919, May 5, 2017.

  1. AnThOoO5919
    AnThOoO5919 Guest

    probleme compte microsoft [Microsoft account problem]


    bonjour j'ai eu minecraft win10 édition gratos graçe a la version java mais le problème c'est que j'ai changer et je n'arrive plus a re télécharger minecraft full win10 édition j'ai que la version d'essai comment faire pls merci

    [Translation]

    Hello I have minecraft win10 edition gratos thanks to the java version but the problem is that I have to change and I can no longer get back download minecraft full win10 edition i have that trial version how to do pls thank you

    :)
     
    AnThOoO5919, May 5, 2017
    #1
  2. ByLiars
    ByLiars Guest
    Problème compte Microsoft [Translation: Microsoft Account Problem]

    Bonjour a tous,

    J'ai un problème avec mon compte Microsoft qui me gène particulièrement sur ma Xbox One mais surtout pour les jeux 360 qui sont rétrocompatible...

    Quand je vais pour acheter (avec une carte de crédit) un jeux Xbox 360 a partir du store de la Xbox One ça me dit que je ne peux pas continué cette achat sur Xbox.com et que doit continuer sur la Xbox (alors que j'y suis)

    Je me suis alors penché sur le problème et je me suis vite rendu compte que quelques fonctionnalité me sont bloqué car mon compte est considéré comme enfant, sauf que j'ai absolument regarder dans tout les paramètre possible avec l'aide du support et mon
    compte est paramétrer en compte ADULTE !

    J'ai encore regarder sur une nouvelle fonctionnalité de la Xbox (le changement de gamerpic en image perso) et je ne peux pas le faire car mon compte est considéré comme enfant, ça me dit bien que je ne suis pas assez âgé.... 

    J'ai contacté le support Xbox plusieurs fois sans aucune solution.

    Si quelqu’un a une solution a mon problème je vous remercie d'avance et merci pour ceux qui ont lu !

    [Translation:

    Hello everyone,

    I have a problem with my Microsoft account that gets me especially on my Xbox One but especially for the 360 games that are backwards compatible ...

    When I go to buy (with a credit card) an Xbox 360 games from the store of Xbox One it tells me that I can not continue this purchase on Xbox.com and that must continue on the Xbox (while j 'Am)

    I then looked at the problem and I quickly realized that some functionality is blocked because my account is considered child, except that I absolutely look in any parameter possible with the help of the support and my account Is set to ADULT account!

    I still look at a new feature of the Xbox (the change of gamerpic in personal image) and I can not do it because my account is considered child, it tells me that I am not old enough ... .

    I have contacted Xbox support several times without any solution.

    If someone has a solution to my problem I thank you in advance and thank you for those who have read!]
     
    ByLiars, May 5, 2017
    #2
  3. Korum
    Korum Guest
    Microsoft Account Verification Problem

    Sorted now I think*Clap :clap:
     
    Korum, May 5, 2017
    #3
  4. Miss Bijoux
    Miss Bijoux Guest

    probleme compte microsoft [Microsoft account problem]

    Salut Antho!

    Are you having issues figuring out how to acquire your Windows 10 version of Minecraft for owning the PC version prior? If so, check out this page from

    Mojang
    and follow the steps listed there.

    If that is not what you are looking for, please clarify so we can do our best to help. probleme compte microsoft [Microsoft account problem] :)

    --------------------------------------

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines
    and if you're a member of the Xbox Insider Program, check out the
    Xbox Insider Program Forums for help with Insider
    Program troubleshooting.
     
    Miss Bijoux, May 9, 2017
    #4
  5. Miss Bijoux Win User

    probleme compte microsoft [Microsoft account problem]

    Salut Antho!

    Are you having issues figuring out how to acquire your Windows 10 version of Minecraft for owning the PC version prior? If so, check out this page from

    Mojang
    and follow the steps listed there.

    If that is not what you are looking for, please clarify so we can do our best to help. :)

    --------------------------------------

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines
    and if you're a member of the Xbox Insider Program, check out the
    Xbox Insider Program Forums for help with Insider
    Program troubleshooting.
  6. Misses Quinzel Win User

    Problème compte Microsoft [Translation: Microsoft Account Problem]

    Hey there, ByLiars!

    I am sorry to see any frustrations! It does sound like the age on your account is that of a child account. Changing the privacy/security settings for the account, making the account an Admin in a Family, or changing the birthday on the Microsoft Account
    side will not make the account an adult account. Xbox Accounts go off of the birthday originally placed on the account, and if that age is still under 18 (for most regions), then it's considered a child account.

    The best way to determine if the account is indeed a child account is by trying to change your gamerpic to a custom gamerpic. Since this is giving you an error, then your account is a child account and you will need to wait for the age on the account to
    switch over to 18. This is the same for Xbox 360 Marketplace items.

    If you have any other concerns, please let me know! I'm happy to help out where I can. :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
    Insider Program Forums
    for help with Insider Program troubleshooting.
  7. MakV Win User

    Probleme compte microsoft parental

    Yes i'm sure, the gamertag is Makahil94
  8. Mister Ohnaka Win User

    Probleme compte microsoft parental

    Hi Juju,

    Sorry to hear about the troubles. Let's see if we can get this figured out.

    It sounds like you may have logged in with the incorrect email address. Are you sure they use the exact same email address'?

    What is the gamertag you are trying to recover?

    Let us know, and we can go from there.
  9. Mister Ohnaka Win User

    Probleme compte microsoft parental

    Hi Juju,

    Roger that. In that case, I would suggest contacting
    Chat Support
    , and have them verify your account information for you.

    Let us know how that goes, or if you have anymore questions.
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