Problème avec le casque *Mod Translation: Problem with headphones *

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having issues with your headphones sound no longer playing. If you were to plug the headset into say another device (smartphone, PC, etc...) do the headphones work
there? What kind of headphones are we talking about? Have you tried the headphones on another controller at all? Is it all audio that is not playing from the headset or just the game sound or party chat sounds?Let us know a few more details to determine how
to best assist you with this situation.

Bonjour,

Je viens d'essayer sur une télévision directement brancher en HDMI , et j'ai pu constater que le problème etait toujours présent , des micro coupures avec le casque brancher a la manette.

[Translation - Hello,I just tried on a TV directly plug in HDMI, and I could see that the problem was always present, micro cuts with the headphone plug to the controller.]

Hi there Nano,

Thanks for the replies. I'm sorry to hear about the issue with the headset on the Xbox One controller.

I recommend to try the following troubleshooting steps.

• Try your Xbox One Stereo Headset
  with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced.
  
• Try using a Headset Adapter for compatibility issues.
  
• Try your Headset on another controller, if you can. If the headset works on the second controller, try
  updating the first controller again.
  If that fails, the controller will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center.
  

Try this out and let us know the results.

Bonjour j'ai passé un bon moment faire tout ce que vous m'avez dit mais rien ne fonctionne je ne sais plus quoi faire s'il vous plaît aidez moi

Merci

[Translation-Hello I had a good time doing everything you told me but nothing works I do not know what to do please help me thank you ]

Hello
NanoAmella!

Thanks for reaching out to Xbox forums support!

Here is a list of troubleshooting steps you can try.

1. Power cycle console

2. Go to settings> Kinect and Devices> Devices and Accessories> [...]> Assign controller to account> Update control> unassign account> test headset/chat

3. Make sure mic is "ON" Press the home button> go to the Gear on the
menu> Audio> Turn Mic off and on. OR go to settings> Kinect and Devices> Devices and Accessories> [...]>Audio> Mic on> Adjust volume.

4. You can test your controller if it is broken by "Buzzing" the controller. The buzzfeature is connected to the headset port, and if the controller does not buzz then the port may be damaged.
[Turning on Vibration if it does not "Buzz"> Settings> Ease of Access>
Controller> Vibration Settings> Turn on Vibration].

5. Some mics are detachable and may be damaged so try testing the headset on another device to see if it works (Example: windows 10.

Test the Headset with Skype Test or Voice Recorder). If there is an issue with using the headset on an Xbox controller, you can try using a headset adaptor.

6. Make sure there is no Enforcement on the account.

7. Make sure the controller is not full of dust in the headset port (you can use compressed air to clear the dust).

8. Make sure controller is fully charged/ change battery type.

9. Use a headset adapter or standard headphones (Main fix)

10. Soft or full console reset. (may not work all the time)

Hope this helps. Let us know!

Felix

Xbox forums support