Problemas [Problems]

Senhores estou mais uma vez aqui tentando resolver meu problema, esse e-mail abaixo foi a resposta que vocês me enviaram, como podem ver, já faz muito mais de 96 horas e até agora se encontra o mesmo problema, e o pior, agora nem posso mais pegar jogos do
360 na live gold pq ele não aceita a região do meu cartão de credito q n é internacional, enfim, vocês vão corrigir essa problema ou está muito difícil? Eu dou muito lucro a microsoft todo santo mês, mas isso realmente está me desgastando e me desgostando
de comprar jogos, não só por os valores do deposito, mas por a negligencia de resolver um problema tão simples, e mais ainda agora por eu não estar podendo pegar os jogos do 360 no games with gold. Palhaçada isso também, de te obrigar a adicionar um cartão
de crédito, se o jogo está de graça. Enfim

RE: PROBLEMAS Rewards 11/10

Olá ,

Nós ainda ver que você tem uma recompensa US Conta e uma conta Microsoft brasileiro. Se você só recentemente actualizada a informação para a sua região de Conta Microsoft, todas as alterações levar até 96 horas para ser procesed pelo nosso sistema.

[Translation: Gentlemen I am once again here trying to solve my problem, this email below was the answer you sent me, as you can see, it's been a lot more than 96 hours and so far it finds the same problem, and the worst, now I can no longer catch
do360 games on live Gold PQ It does not accept the region of my credit card Q N is international, anyway, are you going to fix this problem or is it too difficult? I give a lot of profit to Microsoft every month, but this really is wearing me and disliking
me from buying games, not only for the values of the deposit, but for the neglect of solving such a simple problem, and even more so now because I'm not being able to catch the Games D The 360 in games with gold. Clowning that too, forcing you to add a credit
card, if the game is free. Anyway

RE: Rewards Problems 11/10

Hello ,

We still see that you have a reward US account and a Brazilian Microsoft account. If you only recently updated the information]

:)

 

Problemas (Problems)

Hola, por lo que he verificado no existe ningún problema actual en el Status de Xbox Live, por lo que el problema debe ser ajeno a ello, mencionas que reiniciaste la consola, pero no que hayas hecho un power cycle, si este es el caso puedes intentar hacerlo
quizas lo soluciones con eso si no es asi haznos saber. Un saludo

https://support.xbox.com/es-MX/xbox-one/console/power-cycle-console

[Translate]

Hello, for what I have verified there is no current problem in the Xbox Live Status, so the problem must be alien to it, you mention that you restarted the console, but not that you have done a power cycle, if this is the case
You can try to do what you want to do with that, if not, let us know.
a greeting

https://support.xbox.com/en-MX/xbox-one/console/power-cycle-console

 

Problemas (Problems)

intentalo hacer desde la web

[Translation]

try to do it from the web

 

Hello Carol,

Thank you for contacting Forum support.

Thank you for your post. Should you want to get an Xbox 360 game on the Xbox one you would need to use a Debit/credit card to purchase the content due to platform differences.

1. you can use Microsoft credit/currency when using an Xbox one to buy Xbox one content (but not vice versa)

2. you can use Microsoft credit/currency when using an Xbox 360 to buy Xbox 360 content (but not vice versa)

3. when using an xbox one to buy Xbox 360 content you need to use a debit/credit card.

Should you be having market play issues try changing your region on your console to match your location.

(How to update your Microsoft account if you’re moving to a new country or region)

When going to
Xbox.com go to your
Xbox settings, then select "Change 360 account region". (make sure you're signed in to your account)

----------

Should there still be issues, please contact a live support agent.

The best way to reach Live Support would be here:
Contact Us



It's going to ask if you want help from the virtual agent select
no thanks, pick the category(Games)and just pick a contact method (request a call from support or Chat is faster).

Hope this helps.