Problemas para descargar un juego. [Trouble downloading a game.]

Tengo conexión a internet.

Translation: [I have an Internet connection. ]

Hi Redyand,

What is this new error? Is it a error code or an error message? Is the new error while signing back into the account? Are you downloading from a disc or digital copy?

There is a version for Xbox One and there is also a Xbox 360 version. Make sure the game you are trying to download is the Xbox One version.

https://www.microsoft.com/en-us/p/dragons-dogma-dark-arisen/bngt6szbfm2t?activetab=pivotverviewtab

Hi Redyand,

Thanks for getting back to us in regards to this issue. Have you been able to download anything else on your Xbox One? Would you be able to try to download a free short game to see if it gives you any error messages or codes?
(ex.: Roblox,)

Also, if the issue persists we suggest (if it hasn't already been done) a reset of the console
since the problem might be on the actual OS of the console so we would suggest a
Soft Factory Reset(while keeping games and apps)
Before resetting your console make sure of the following:

• There is a stable network connection.
  
• The information for all profiles is known (email and passwords)
  
  
  

Once the setup is complete it will ask if we want to keep settings or manual setup let's do
manual setup.

Give it a shot and let us know of any changes!

El juego es digital lo compre ayer, y si es la version para xbox one.

Translation: [The game is digital buy it yesterday, and if it is the version for Xbox One.]

hello, i can speak spanish!

Trata de verificar tu coneccion de tu Xbox al internet!