Problemas con Xbox live gold (Problems with Xbox live gold)

Hi Jose,



Thank you for marking the answer. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance. For those reading this thread,
if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

Hey there Angel.

Thanks for bringing this to our attention, this was a known issue and a Service Alert. The best thing to do at the moment would be to clear out the consoles caches since after a service alert the information needs to be cleared out.

How to clear Game Cache on the Xbox One:

Settings

System

Storage

Clear Local Saved Games

Yes and Restart

To clear the Network Card Cache (alternate MAC address)

Settings

Network

Network Settings

Advanced settings

Alternate MAC Address

Clear and restart

IF THE CONSOLE IS CONNECTED TO THE INTERNET no progress or purchase data will be lost, what we accomplish by doing these steps would be to resync the profile to the cloud getting rid of any corruption as a byproduct.

Give these steps a shot and let us know if we can further assist in this or any other issues or inquiries!!

For billing or purchasing issues you should contact xbox support: http://support.xbox.com/contact-us

Hiya Angel,
Thank you for letting us know that the issue has been fixed.
(Since you have marked a response as answered) We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

Happy Gaming

soporte de contacto https://support.xbox.com/en-US/contact-us