Problemas com headset no controle one S [Problems with headset on one S controller]

Hi Punk7br!

Thanks for reaching out to us in regards to this. We have two different ways of being able to adjust the volume settings. The main ones that will allow to balance out what you hear more either friend or the game is easy to find. Follow these steps:

1. Press your Xbox Button on the controller (when in a game/party) this will open up the
   guide.
2. Next you'll go all the way to the right until you're under SYSTEM
3. Here you'll see the option AUDIO click it and it will show I believe 3 bars that you can balance out for your headset.

Let us know if this helps

Hello there fellow gamer,

After reviewing the information that you have provided to us here, along with the image displayed it is recommended to jump into or start an Xbox Live party chat and hop into a game, come back to this same menu and there should be a placement of a third
adjustable bar.

Try doing this and let us know if this works.

Best wishes!

Hi !

Thanks for reaching out to us in regards to this. We have two different ways of being able to adjust the volume settings. The main ones that will allow to balance out what you hear more either friend or the game is easy to find. Follow these steps:

1. Press your Xbox Button on the controller (when in a game/party) this will open up the
   guide.
2. Next you'll go all the way to the right until you're under SYSTEM
3. Here you'll see the option AUDIO click it and it will show I believe 3 bars that you can balance out for your headset.

Let us know if this helps

Obrigado pela resposta mas parece não ser simples, como lode ver na imagem em meu xbox aparece apenas 2 barras, parece até que está desatualizado, porém não está.

Translation:

Thanks for the reply but it seems not to be simple, as lode see in the image on my Xbox pops up only 2 bars, it seems until it is outdated, however it is not.

It also doesn't work with my xbox one s controller. Also there is no sound from it to my headset is the problem.

Hey there Kaz,

Sorry to hear you are running into this problem, If you have not already checked the controller go ahead and make sure that the

Controller is Updated. Also, what headset is it that you are using for the console? Would these be third party headsets or are they the Xbox Stereo Headset.

Let us know.

Controller is up to date. Headset is play stereo headset for xbox one s from eb games