Problemas ao tentar contatar o suporte Xbox. [Problems trying to contact Xbox support.]

I’ve tried that link ( https://support.xbox.com/contact-us?isChatCallAvailable=false ) but it just says:

“Xbox Support is not currently available for customer contact. You will still find information on this site for many problems, including:

Xbox Live Status and game interruptions
Account and Billing Changes
Redeem Prepaid Codes
Refunds”

....

So there’s no way for me to contact the Xbox Support?! 👀

Web translation:

Recently I've been experiencing problems trying to contact Xbox One support. The HDMI cable on my Xbox One X has been spoiled and I'm trying to contact support to see what can be done, but before I can access the chat I need to complete a
form specifying which accessory is experiencing problems (https://support.microsoft.com/en-us/devices/).
it turns out that there is no "HDMI cable" in the options, so I can not move on.

It's been about 6 months since I bought my Xbox One X and the HDMI cable came out damaged from the factory.
Whenever I tried to connect my Xbox to the TV using the original cable I did not get any signal.
I made several tests with the cable in question and in none of them was successful.
So I simply replaced the original cable with a generic cable.
Recently I learned that I could contact the warranty to try to get a new cable for Xbox One X, but I am facing this difficulty and I can not access the support

Response:

Hi there,

for this specific situation it might be best for you to contact Xbox Support via Phone, they might be able to set up a replacement for your HDMI cable.

To contact Xbox Support via Phone use the details on this link:
https://support.xbox.com/contact-us?isChatCallAvailable=false

Make sure the country in the bottom left corner matches the country you are in.

Hi Mbertoncini,

Thanks for letting us know you were able to get ahold of support. I will go ahead and lock this thread as support will assist you now.

Thanks,

Brad

Olá Revocke, agradeço sua resposta! Infelizmente após selecionar “Garantia, assistência técnica e reparos” e o console cadastrado através do numero de série, eu tenho duas opções; “Localizar uma Loja” (infelizmente não há nenhuma disponível onde eu moro)
e “Serviço Online”. Como não há nenhuma Loja perto de mim, seleciono a opção “Serviço Online”, escolho a categoria “Acessórios” e na sequencia preciso selecionar “Tipo de problema”. É nessa hora que enfrento dificuldades, pois “Cabo HDMI” não está listado.
Há vários acessórios listados como por exemplo; “controle”, “headset”, “fonte de alimentação”, etc... Porém meu problema é com o cabo HDMI do Xbox One X especificamente. Como “Cabo HDMI” não consta nesta lista, eu não tenho como seguir em frente, pois é obrigatoriamente
necessário selecionar um item. Fico no aguardo de uma resolução, agradeço desde já e espero que possam fazer algo.

Translation:

[Hello Revocke, I appreciate your reply! Unfortunately after selecting "Warranty, technical assistance and repairs" and the console registered through the serial number, I have two options; "Find a Store" (unfortunately there are no available where
I live) and "Online Service". Since there is no Store near me, I select the option "Online Service", I choose the category "Accessories" and in sequence I need to select "Type of Problem". It Is at this time that I face difficulties because "HDMI Cable" is
not listed. There are several accessories listed as for example; "Control", "headset", "power supply", etc... But my problem is with the Xbox One X HDMI cable specifically. Because "HDMI Cable" is not listed in this list, I have no way of moving forward, as
it is mandatory to select an item. I look forward to a resolution, thank you right now and hope you can do something. ]

Hello XBF Leslie D! Thanks a lot for your input! I followed the steps you listed above and managed to contact the Online Support. Your comment really helped me. Keep up the good work!