Problema de conexão [Connection problem]

Hi are you playing on the 360 or using the 360 version of the game on Xbox one?

Hi Marcus,

Thanks for reaching out to us today. Sorry to hear about any connection issues that may be occurring. Do you get any error messages or error codes? Do you have any issues with other games? Try redownloading your profile by following the instructions
at Download your Xbox Live profile to a different Xbox 360 console or redownload it.

Clear your system cache. Here's how:

1. Press the Guide button
   on your controller, go to settings, and then select
   System Settings.
2. Select Storage.

1. Highlight any storage device, and then press the Y button
   on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
   
2. Select Clear System Cache.

Let us know how it goes.

Hey
leogamesfie,

Thank you for reaching out to Xbox forums support. If you haven't already done so, go ahead and try performing a Soft console Factory
reset on your console by doing the following:

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select System.
5. Select Console info & updates.
6. Select Reset console. [Keep My Games and Apps]

Make sure you have both your email and password on hand as you will be asked to sign back in. There is an option to delete everything and to save your games and apps; choose the latter.

Hope this helps!

Felix

Xbox forums support

Esta usando ip estatico? tente reiniciar o console como o usuario acima descreveu, tb tente reiniciar seu roteador.

[Translate by Mod]

Is this using static IP? Try restarting the console as the user described above, TB try restarting your router.

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely.
Unplug the power cord from the back of the console for 5 minutes.
Plug the power cord back in and restart the console.