Problema connessione xbox live [Xbox Live Connection Problem]

Hey there margheryta!

The next time you try to connect your console to Xbox Live, when you get that red X, press A. Look at the top of the screen and there should be an error code. Can you provide that code to us? That will help us look into things.

Let us know!

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This seems like a problem with your Internet Service Provider, rather than the Xbox itself. My suggestion would be to contact your provider first and ask them to run some checks to rule out any issues with them. If they state that everything is fine then
I would contact Xbox support.



Translation (which I know will be wrong but I gave it a go) :



Questo mi sembra un problema con il vostro
provider di servizi Internet, piuttosto che la stessa
Xbox. Il mio suggerimento sarebbe quello di
contattare il proprio fornitore di primo e
chiedere loro di eseguire alcuni controlli per escludere eventuali
problemi con loro. Se affermare
che tutto va bene allora mi sento di contattare il supporto tecnico
di Xbox.

I'd start by clearing the system cache (it's just updates plus other temporary files, nothing that's at all important to anyone) by:

1) Tap the silver Xbox Guide button on the controller, go right 2 clicks to Settings, pick System Settings.

2) Select Storage (or Memory).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

Some NAT problems are subtle and don't appear in the Test Xbox Live Connection test. Most likely there's a port blocked... ports can be blocked in your router,
modem, or at your ISP. Since the Xbox 360 uses different ports than PCs & Macs use, you can't see the effect of a port blockage
except on the Xbox. A sequential power cycle is the first step in clearing a port blockage:

1) turn off the Xbox then

2) unplug the power from the router (Some folks have a combination modem-router AKA 'gateway'. If so, skip step 3).

3) unplug the power from the modem.

4) Wait at least 30 secs then replug the modem (or gateway) power.

5) Wait 'til the light on the front of the modem (or gateway) which says ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If

you have a gateway instead of a modem and router, then when that light says it's ready, skip step 6.

6) Wait until the WiFi light on the router is on; you may not use WiFi, but it's still a good indicator your router is finished booting up.

7) Turn on the Xbox. For more background on Ports, see
whatismyipaddress.com/port



If the problem persists, then send us the information we need from

forums.xbox.com/.../155724.aspx and we can work on this

further.

Ciao si mi riferivo al test interno, il problema è che per lo streaming la xbox usa proprio quello x verificare la connessione. Il mio telefono è collegato con rete 5ghz.

[Translation-Hello I was referring to the internal test, the problem is that for streaming the xbox uses just that x check the connection. My phone is connected with 5ghz network.]

Dudo que el problema sea debido a mi región, ya que me conectado a xbox live anteriormente sin ningún problema e incluso he jugado online... Sin embargo no encuentro ninguna solución a mi problema, ni el por que

[Translation: I doubt that
the problem is
due to my region,
since I connected
to xbox live
without any problems
and I've even
played online... However
not find any
solution to my
problem, or
that]