Problema con Xbox Live Gold! [Problem with Xbox Live Gold!]

JoséMedina1 · Mar 11, 2019

Tengo 1 problema, y es que, el 13 de Febrero del 2019, yo renové mi suscripción a Xbox Live Gold. Esto para aprovechar la oferta del día de San Valentin, 20$ pesos por 1 mes y más aparte 1 mes gratis al comprar esta promoción. La cuestión
es que pague 160$ pesos, se me cobro la renovación y el costo de la promoción, pero no se me respeto ni siquiera 1 mes, pues para el
1 de marzo del 2019, ya me estaban cobrando de nuevo la suscripción Xbox Live Gold de 139$ pesos, marcando mi cuenta como si no tuviera Gold disponible.

Puede ser que quizá no me hayan dado el mes por los 139$, puesto que tarde 1 mes en renovar mi suscripción, pero me resulta molesto que no me hayan respetado la promoción y después de solo 2 semanas me estén cobrando de nuevo,
cuando en realidad el próximo pago debería ser para el 13 de Abril del 2019. De 2 o 3 meses de suscripción, ni 1 me respetaron, que pasa con el servicio de Microsoft?!

Translation:

[I have 1 problem, and that is, on February 13, 2019, I renewed my subscription to Xbox Live Gold. This to take advantage of Valentine's Day offer, $20 pesos for 1 month and more apart 1 month free when you buy this promotion.
The question is to pay $160 pesos, I get the renovation and the cost of promotion, but I do not respect even 1 month, as by March 1, 2019, and I were charging again Xbox Live Gold subscription $139 pesos , marking my account as if I didn't have Gold available.

Maybe they may not have given me the month for the $139, since it takes 1 month to renew my subscription, but I find it annoying that I have not respected the promotion and after only 2 weeks are charging me again, when
in fact the next payment should be for E L April 13, 2019. 2 or 3 months subscription, nor 1 respected me, what happens to the Microsoft service?!]

:)

XBF Leslie D

Hi Jose,

Thank you for marking the answer. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance. For those reading this thread,
if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

XBF Nestor S

Hey there Angel.

Thanks for bringing this to our attention, this was a known issue and a Service Alert. The best thing to do at the moment would be to clear out the consoles caches since after a service alert the information needs to be cleared out.

How to clear Game Cache on the Xbox One:

Settings

System

Storage

Clear Local Saved Games

Yes and Restart

To clear the Network Card Cache (alternate MAC address)

Settings

Network

Network Settings

Advanced settings

Alternate MAC Address

Clear and restart

IF THE CONSOLE IS CONNECTED TO THE INTERNET no progress or purchase data will be lost, what we accomplish by doing these steps would be to resync the profile to the cloud getting rid of any corruption as a byproduct.

Give these steps a shot and let us know if we can further assist in this or any other issues or inquiries!!

M3tal Daz3

For billing or purchasing issues you should contact xbox support: http://support.xbox.com/contact-us

XBF Jeremy Z

Hiya Angel,
Thank you for letting us know that the issue has been fixed.
(Since you have marked a response as answered) We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

Happy Gaming

BeastBadshah

soporte de contacto https://support.xbox.com/en-US/contact-us

Problema con Xbox Live Gold! [Problem with Xbox Live Gold!]