Problema con retrocompatibilidad[Problem with backward compatibility]

Amadeus Salomon · Apr 21, 2019

Tengo un problema con la retrocompatibilidad xbox 360 a xbox one

En algunos juegos del xbox 360, el formato físico se compone de 2 discos

Tengo uno de estos juegos pero el xbox one no reconoce el disco 2

Inicia el juego y entra al menu principal pero al momento de darle, "crear nueva partida", este se queda cargando

Pensando que el problema era el formato de 2 discos, procedi a comprar el juego en formato digital pero no resolvio el problema

Ya lo reinstale, reinicie el xbox pero el problema persiste

(Y si, el juego en cuestión si esta en la lista de los retrocompatibles

Que puedo hacer?

Puedo reclamar que me regresen mi dinero por vender productos defectuosos?

[Translation - I have a problem with xbox 360 backward compatibility with xbox one In some xbox 360 games, the physical format consists of 2 discsI have one of these games but the xbox one does not recognize disk 2Start the game and enter the main
menu but when you give it, "create new game", it stays loaded Thinking that the problem was the format of 2 discs, proceeded to buy the game in digital format but did not solve the problem Now reinstall it, restart the xbox but the problem persists(And yes,
the game in question if it is on the list of retrocompatibles What I can do? Can I claim to have my money returned for selling defective products?]

:)

Amadeus Salomon

Buenos días.

El juego en cuestión el es Dead Space 2

No envía mensaje de error.

El xbox one si reconoce el juego digital y si entra el menú principal, pero el problema ocurre al crear una partida nueva.

Se queda cargando, no inicia el juego.

-----------

[Mod Translation - Good Morning.

The game in question is Dead Space 2

It does not send error message.

The xbox one recognizes the digital game and if it enters the main menu, but the problem occurs when creating a new game.

It stays loading, it does not start the game.]

Amadeus Salomon

Buenas tardes

Ya se resolvió el problema, elimine los datos del box 360 en el almacenamiento del xbox one

Agradezco de su apoyo 😄😄😄

[Translation]

Good afternoon

Already solved the problem, delete the data from the box 360 in the storage of the Xbox One

I appreciate your support 😄😄😄

XBF Ezra G

Hi Amadeus Salomon,

Thanks for your post! I understand that you've experienced issues with a backward compatible games not playing properly. What is the game that you're attempting to play? Do you mind posting any error messages or codes that you may have received? You may
want to try performing a
Soft Factory Reset (Reset Xbox and keep games & apps) to correct any issues with the console's Operating System that could be preventing the game from playing properly. If you've purchased a game that you already own and you are seeking a refund, check
out our
Refund Request page.

I hope this helps.

XBF Amber M

Hi Amadeus,

Thank you for updating us with your reply! Since Dead Space 2 is freezing up and not starting the game, I recommend you try the troubleshooting steps and solutions available in our Xbox
One Game Freeze Solution to get it going in the right direction and get you back into The Sprawl.

Give it a try and please let us know the results.

I hope that this helps a bit more!

XBF Erick C

Hey thereAmadeus!

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved.
If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance. For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create
a new thread asking for assistance.

Thank you again and have a great day!

Problema con retrocompatibilidad[Problem with backward compatibility]