Problema con pago de suscripción vencida[Translation-Problem with expired subscription payment]

CesarGlz · Jul 26, 2020

Me parece injusto, poco ético, y de mala fe.

Que no den la opción de poder pagar con saldo de microsoft o con una tarjeta de regalo una suscripción vencida.

Eh gastado unos 80 dólares comprando tarjetas de regalo para poder pagar un saldo vencido por una suscripción de xbox game pass ultimate por fondo insuficiente en mis tarjetas de débito y luego de hacerlo e introducir los códigos a mi cuenta de microsoft,
leo en letras pequeñas que no se puede pagar suscripciones vencidas con tarjetas de regalo ni con saldo de microsoft. Por que?

Es muy injusto, no quiero pagar más, me siento estafado aún que la culpa sea de uno por no leer las cláusulas absurdas que se inventan para exprimir al consumidor de sus productos. Estaba hasta ahora muy a gusto con sus servicios, pero ahora me siento muy
enojado y exijo una explicación razonable para el que no me dejen pagar una suscripción vencida si tengo saldo en mi cuenta de microsoft.

Ridículamente, tengo $700 pesos m/n en mi cuenta de microsoft, y debo pagar al rededor de $625 y no me da la opción de hacerlo.

[Translation-I find it unfair, unethical, and in bad faith. They do not give the option of paying an expired subscription with a Microsoft balance or with a gift card. I have spent about $ 80 buying gift cards in order to pay an overdue balance for
an xbox game pass ultimate subscription for insufficient funds on my debit cards and after doing so and entering the codes to my microsoft account, I read in small print that You cannot pay expired subscriptions with gift cards or Microsoft balance. Why? It
is very unfair, I do not want to pay more, I still feel cheated that one is to blame for not reading the absurd clauses that are invented to squeeze the consumer of their products. Until now I was very comfortable with their services, but now I feel very angry
and I demand a reasonable explanation for why they don't let me pay an expired subscription if I have a balance in my microsoft account. Ridiculously, I have $ 700 pesos m / n in my microsoft account, and I have to pay around $ 625 and it doesn't give me
the option to do so.]

:)

XBF Brad A

Hi Cesar,

Thanks for reaching out to the forums. We understand you are trying to pay a past due subscription. Unfortunately, a
past due subscriptionis not able to be paid
with account currency. You need a debit/credit card or a paypal account. The reason why you are not allowed to use account currency is this is not a continual form of payment. It
is only available if there are funds on the account.

Thanks,

Brad

VistecDeMole

tengo una subscripcion vencida hace 1 día de $599 y tengo $718 de saldo,me rechazan el pago igualmente y se supone que hay un cargo de $0,00 de impuestos,quiero saber si algo está mal con mi tarjeta o si es un problema de la plataforma.

[Translation-I have a subscription expired for 1 day of $ 599 and I have $ 718 of balance, they reject the payment anyway and there is supposed to be a charge of $ 0.00 of taxes, I want to know if something is wrong with my card or if it is a problem
of the platform.]

A mi también me paso algo parecido,en pago y facturación,tengo 260$ pero cuando voy a comprar game pass me sale que tengo 31$ pesos

25ac016f-7728-4e8f-a

Necesitas una tarjeta de credito o débito asociada a tu cuenta como método de pago para pagar la suscripción

Translation:

You need a credit or debit card associated with your account as a payment method to pay for the subscription

TonaCuevas18

Tengo el mismo problema, ya intente con dos metodos distintos de pago, ¿sabrán si microsoft esta teniendo peoblemas?

Translation: [ I have the same problem, and try two different methods of payment, do you know if Microsoft is having peoblemas?]

XBF Felixx P

Hello AppearingAtom85!

Thanks for reaching out to Xbox forums support.

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to assist you with making that purchase with Microsoft currency from your gift card.

As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I hope this helps a bit more. Let us know!

Felix

Xbox forums support

Problema con pago de suscripción vencida[Translation-Problem with expired subscription payment]