Problema com jogos no Xbox One (Problem with games on Xbox One)

Eu jogo em um xbox one. Sim, é o único jogo com qual estou tendo problemas. Eu já tentei algumas soluções do suporte da Rockstar e do suporte Xbox como reiniciar o console, desinstalar e instalar o jogo entre outros. Estou com esse problema desde o segundo
dia de jogo. Eu já tentei conectar o cabo da ethernet no próprio vídeo game.

[Mod translation-I play on an xbox one. Yes, it's the only game I'm having trouble with. I've tried some Rockstar support and Xbox support solutions like restarting the console, uninstalling and installing the game among others. I have had this problem
since day two of the game. I already tried to plug the ethernet cable into the video game itself.]

Have you tried to reinstall this game?

Ola andregalantegalante, você já apagou seu perfil e baixou novamente pra ver se funciona normalmente? Se não fez isso, sugiro que tente, pode ser que funcione.

[Mod Translation: Hello Andregalantegalante, have you erased your profile and downloaded again to see if it works normally? If you didn't do it, I suggest you try it, it might work.]

Hello there fellow gamer,

We understand that you're experiencing an inability to launch a game you recently purchased on your Xbox One console, considering the game is creating graphical errors on the screen.

We recommend trying a power cycle
of the console.

If the problem persists, try doing a soft factory reset of the
console, reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

Try this out first and let us know the results.

Install the game again, if it does not work so you can ask for a refund.