Problema com a live gold e game pass [Translation-Problem with live gold and game pass]

se fizer isso, perderei live gold e game pass?

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[Translation - If you do this, will I lose live gold and game pass?]

Hi Gabriel,

Thank you for coming to the forums today, I'd be happy to help you.

First we should confirm the payment for the subscription renewals are displayed properly on your order history for your Microsoft account:

https://account.microsoft.com/billing/orders

Once you confirm the payments show correctly on your order history, check to make sure the subscriptions are displayed as active in your Microsoft account under your services: https://account.microsoft.com/services/

If everything is confirmed with the account then we can troubleshoot the Xbox now. Go ahead and do a

hard reset and power cycle. Hold down the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 2-3 minutes. Then re-connect and
turn on the Xbox.

Let us know once you are connected!

Infelizmente, uma vez que seu Xbox Live Gold foi convertido para Game Pass Ultimate, ele não pode ser revertido. Não cancele a assinatura, pois isso vai acabar com o seu Gold Live convertido. Você pode desativar a renovação automática e quando Ultimate terminar,
você pode assinar backup para Live Gold.

[Edit - Translation] - Unfortunately, once your Xbox Live Gold has been converted to Game Pass Ultimate, it cannot be reversed.
Do not unsubscribe as this will end up with your converted Gold Live.
You can disable automatic renewal and when Ultimate is finished you can subscribe to Live Gold.

Ola. Entao...nao estou tendo problema com nenhum outro jogo e is testes de nat e da live no xbox passam sem nenhuma dificuldade. Nao sei a quem recorrer.

[Translation - So ... I'm not having any problems with any other game and it's nat and live tests on xbox pass without any difficulty. I do not know who to turn to.]

Então vou perder os 6 meses restantes que eu tinha do xbox live gold? Cancelei o game pass ultimate com 10 dias....

[Translation-So am I going to lose the remaining 6 months that I had from xbox live gold? I canceled the game pass ultimate with 10 days ....]