Problema com a cópia do jogo (Mod Translation: Problem with copying the game)

Hey there Guilherme,

Sorry to hear that you're experiencing this issue trying to load into your game.

Is this a digital game or a disc game?

If the game is a digital download and something that does show up in your Order history, then I would suggest trying to remove and redownload
your account as outlined in our support article entitled How to add or remove a Microsoft account on Xbox One.


If the game is disc, and it gives you an error stating that you need to buy the game, then I think the best course of action would be for you to try the steps here on our "My
Xbox One game won't start or freezes during gameplay".

Hope this information helps resolve the issue, but if it doesn't, let us know.

Thanks!

É muito caro para meu bolso mas tudo bem obrigado

[Translation]

It's too expensive for my pocket but all right thank you

Hey there Guilherme,

Sorry to hear you have run into these problems. Unfortunately if the problem is coming from the copy of the game that you own you would need to purchase the game on your side, there would be no way for us to simply replace the copy.

Joguei essa semana e não tive problema com o jogo, o meu tava normal.

[Mod Translation - I played this week and had no problem with the game, mine was normal.]

Acontece muitas vezes certos jogos vi fez tudo melhor contatar suporte isso problema mesmo do jogo..

[Mod Translation: It happens often certain games saw did everything better to contact support that same problem of the game..]